PetjoyReviews of petjoy.com

PetJoy is a scam. place an order and after nothing for a week I called and talk to Shannel and she put me on hold and then just hung up on me. called back and talked to Jamel and he also put me on hold but came back and said he refunded my order he sent and email saying I was refunded but it was only for the shipping not the full amount. THIS COMPANY IS A SCAM

Same thing as other customers. They say they will send you a free sample and just bill you $6.95. I did that. A few weeks later, without authorization, they billed by card for $96.95!!! I called them and I spoke with Diego. He was very rude and said I authorized this charge, which I DID NOT, as verified by by bank. He hung up on me when I kept telling him this was a FRAUDULENT charge. BEWARE!!! This is a SCAM!!!

Pet Joy is terrible with customer service. My mother and I both cancelled service then they charged us one last time but sent two containers of the wrong stuff I was getting receiving Pro Digest and the sent two bottles of Balance my dog had yeast infection and the main ingredient in Balance was Brewers Yeast wich is bad for dogs with yeast infections very bad I should send my vet bill for making infection worse very very bad news this company is they apparently don't know anything it's like a sales scam not healing your dog like they say

Unable to process order. I've been using Pet-Joy for probably 4 years now. Recently my subscription order has not been filled on time or at all. The last 6 months have not been good for this company. The issue I'm being told is my Credit Card. 3 months ago I put in my new card and it refuses to take it, they have entered my new several times and still NO product. I went and checked my payment and it's still the same card that was replaced 3 months ago. NO one there has a clue..... So they lost a customer...

One star is being generous! I ordered a “free sample” and said no to all other offers. I then found out it was a subscription service after I received several emails. This is conveniently hidden. I canceled the order and asked for a refund. They claim that I only canceled the subscription and was told the sample had already been mailed which it hasn’t. Very shady business practices!

They hide the cancel subscription info so we'll I never found it. They tell you can cancel at any time. How when you can not finf the info. A company with good products would make it easier. They must not believe it works as advertised.

I paid the $6.95 for a sample of probiotic. According to them it was delivered. I never got it. The next thing I know I'm getting 3 full size bottles and got charged $96.95. I didn't order these. I should have read ALL small print. Apparently I signed up for a subscription and auto delivery. Now why would I sign up to buy something I haven't tried. I called the number on order paper. It takes awhile to finally get to speak to someone. They definitely don't want to give a refund. Offered to give me 10% back and I could keep product. Then they offered to give me 35%. They finally gave me a number that goes on the package and they made sure to tell me I had to pay postage to send it back. So it's getting in the mail this morning then we wait to see if I get a refund. I'll change my review when and if I get my money back.

This is truly a scam! I placed an order on Dec 16 2022, my card was charged $6.95. Order received. Jan 5, 2023, I received an email stating my credit card was charged $96.95! I immediately called the number provided! Complete waste of time! No one to speak to only done on line. I cancelled my subscription (that I did not know I had). My PayPal account was credited with $32.50! I called PayPal and cancelled the account with them! I then called my credit card and explained what happened. I am waiting for final answer within the week! I am a senior citizen who can not afford to be scammed!! I will take it to the Attorney General of my state if I have to in order to get a full refund! Very disappointed!!!