PetjoyReviews of petjoy.com

I ordered pet joy move for hip and joints on October 6 2023 and waited two months for it to arrive. Again March 11 2024, I ordered another shipment of the same supplement and even set up automatic shipments. Here it is April 29th and nothing yet. I talked to them both times numerous times concerning this and both times their excuse was they had an over abundance of orders and waiting for the warehouse to be emptied out. I don’t know if it’s just me, but that statement doesn’t even make sense. Both times I ordered, the amount of sale was charged to my credit card right away. Now it’s to the point where they stopped answering my emails. I give the supplement a 5 but the service a definite 0.

They don't ship. I'm still waiting on an order placed November of 2023. Whenever I call they say they'll look into it and they very sorry. That doesn't cut it. The product may be good but getting it isn't. I'm now looking into second party shippers before re-ordering any product they make.

Haven’t received my order. It has been over a month since I ordered. I called and they said they were backed up and wanted to say that I just placed order the day I called instead of when it was placed 3 weeks prior. I was told they would not charge my account for the subscription since I had not received it; however, they have tried to charge my bank again on more than two occasions now. They are a fraud just out to get your money and never get you the product you ordered.

I ordered a subscription in November and was charged for it. It never came. On their website, it then showed I was charged for a December subscription. It never came. I have called twice. They tell me both are being shipped, but they give me no tracking number. I still haven’t received any emails or tracking numbers telling me where my vitamins are. Very disappointed!

Never trust Pet Joy. I responded to an ad for "try a 30 day supply of pro biotics for FREE" only pay for shipping of $6.95, I also noted to "the call within 20 days to opt out" of a never ending charge for refills, language to that end. How Pet Joy can rip you off? simply give them a payment choice and they will charge you non stop. The lady I spoke with said she would take me off their list as on going customer and not to worry. I responded to the ad on Jan 2, on Jan 3rd as I finally figured out how they charged me the $6.95 shipping I found that I had used Pay Pal and they had placed the charge of $96.95 instead of $6.95, they made the charge the day after I agreed to pay the original shipping charge of $6.95, How they changed it to $96.95 was simply add a 9 before the 6 and the rip off began, then again in August 29th I found they had again charged me $96.95. I complained to Pay Pal and I am still trying to prove to them, even showing the original papers that I printed so Pay Pal is just as bad as Pet joy but that will be another one for Trust Pilot. I packaged the 6 containers of Pro Biotics and sent them back to Pet Joy with a tracking number and proof of shipment. The pack of 3 came before the one container of the Free pro biotics and that one I opened and gave to my dogs and they both sniffed it and walked away. We use a different brand as they love the brand we use but Pet Joy Products Stunk like stale cubes and are smaller than the ones we get through Amazon. Do not trust Pet Joy and if they do not return our money I will continue going to Trust Pilot and continue with bad reviews.

I believed cancelled my subscription months ago and then another package came and I was charged again.. subscription services feels like I got scammed for $96.. felt mislead by advertisements. Never again!

-0 if it was an option. I ordered the free trial. Then 3 months later when there was money in the account they hit me for $100. The dogs didn't like them hard to feed it to them and they didn't work. I got a snotty guy on the phone. Customer service sucks. Anyway they sent my refund to a closed checking account. Told me I had to go to the bank and get something from the bank stating that my refund was returned to Petjoy. I called the bank they laughed at me they don't do that. I called pet joy back, the nasty customer service rep was sarcastic and told me the same thing it was the same guy. I sent several emails and not 1 have they returned an answer to where my money is. They owe me $90 after I had to pay shipping both ways. I want an answer. The accounting dept knows they got the money back that the bank returned it to them. They owe me the money they got their product.

BE AWARE Do not purchase or try the sample! They will charge $96.65 after that without even knowing they’re charging you. Canceling is almost impossible and their IG account will disappear after you ordered from it.