PetiblesReviews of petibles.com

Response from PetiblesOct 29, 2025

Hi Ada, Thank you for reaching out, and we’re truly sorry for any confusion. 🧡 We responded to your messages several times — on October 17th and October 22nd — confirming that your order was canceled and refunded. The refund was processed on October 17th, so you should have already received the funds. Since your chews had already shipped at that time, we let you know that you’re welcome to keep them or donate them to a local shelter. We’re a small, family-run business doing our best to help pets and their families across the country. Any review under five stars really impacts our ability to reach and help more pet owners. If you feel the issue has been resolved, we’d be so grateful if you’d consider updating your review. If you have any questions or need your refund confirmation again, please email us at [email protected] — we’re always here to help. 🐾 Warm regards, The Petibles Team www.petibles.com

Response from PetiblesJul 13, 2025

Hi Jamie, thank you for your feedback. You must have signed up for one of our subscription promotions which gave you a discounted trial product. We have a 100% satisfaction guarantee, so we will be happy to refund your product. We just ask that instead of sending it back you donate the product to a local shelter for pups that can benefit from extra support. Our support representative will reach out to you and you can always reach out to us at [email protected]. We do ask that you take time to reconsider your 1 star review. Small businesses like our have a hard time competing with big brands , unless we get those 5 star ratings. Thank you! The Petibles Team 🐶

Response from PetiblesJun 4, 2025

Hi Julia, I checked on your order and it is scheduled to arrive tomorrow before 9pm. You can find your tracking number from USPS in the email we sent you when the item was shipped. I do not want to include it here due to privacy .Please reach out to us directly if you need more information or assistance please contact us at [email protected] . I also ask that you reconsider your review once you receive your chews. Good reviews are how small businesses survive. We wish you and your furry friend the best.

Response from PetiblesMay 14, 2025

Hi Julie, we are sorry to hear the specific product didn't seem to work for you. Though for some pet parents it works right away for other it takes time to build up in your pups system. Regardless we are greatful that you gave our product a try.

Response from PetiblesMar 9, 2025

Hi Linda, thank you for your feedback and we are sorry your furry friend didn't like the chew. As you can see from our reviews most dogs love them, but we totally get that like humans, some pups have different tastes. We do offer a 100% satisfaction guarantee and we will be happy to refund your order right away. We ask that you donate the chew to a local animal shelter rather than throw it out. You can always reach us at [email protected], in the meantime someone will reach out to you to get the refund process started. Thank you for giving our product a try. Best, The Petibles Family.