petfriendlybox.comReviews of petfriendlybox.com

Pet friendly does not care about the customers. I ordered a box a week and a half ago and still have not received it. I reached out to pet friendly and I have still not received a response. Terrible customer service.

I have been with this company for a couple of yrs now. I searched for a few years to find a flea medicine to work for my 5 dogs. With the pet friendly box I was finally able to rid my pups of fleas. I was skeptical at first bc I hadn’t had any luck with topical products before and I wasn’t crazy about giving my pups the pills that only last a couple of days and so many chemicals. The flea medicine has worked so well that we have actually skipped boxes and still no fleas. Two of my dogs have allergies and sensitive skin and the flea medicine actually helped with that issue as well. There is a time difference for the Pet Friendly company and myself, so any time that I have reached out to customer service via email, it’s usually the next morning before I check to see if they have replied and they have always been great on reaching back out to me. I was trying to edit the products I was ordering for my pups and was grandfathered in the $8 a box price, well I ended up messing my account up and paid the new price of $10 a box for my pups, which is still a great price. Where I had reached out to customer, they had actually told me that they had fixed me account and placed me back into the grandfathered price and refund my account for the difference. I had not even mentioned this to them but I’m assuming because I had been with them for so long and they noticed I was having problems with the site, so they went ahead and corrected my account for me. I have always had an amazing experience with this company and definitely recommend to all my fellow pet parents all the time. Thank you Pet Friendly for always being amazing and affordable, great products.

Terrible customer service. Left multiple VM and emails with no response. Item not received. Difficult to cancel future shipments

Their refund policy is terrible and the product doesn’t work. The only nice part about their service is the free treats.

I would give no stars if an option. My dog passed and they still charged me for meds.

I used their flea/tick protection for two years. First year it worked at the end of the second year we had a flea infestation. I canceled this auto ship three times in which I ended up with shipment I won’t use but paid for. They even acknowledged that I canceled it three times but their customer service didn’t accept responsibility.

Cat flea & tick prevention does NOT work. I purchased 6 boxes for 6 cats. All 6 cats still have fleas. It's been on them a week today. They have not been outside or around another animal in the last week so the prevention has not killed the fleas at all.

I saw a couple of concerning reviews before I subscribed but decided to give them a chance because there are always a few bad reviews. Unfortunately, they really deserve the bad reviews. The first box arrived as expected. The second box was weeks late so I ended up having to purchase my normal flea preventative. I paused the subscription because I wasn’t going to need another box on the initial time schedule because of the tardiness of the second box. They charged me anyway. You cannot reach them in any way. They do not take phone calls but you can leave a message that they do not respond to. I sent several emails that they did not respond to. Their website was down more often than not so I couldn’t even cancel the subscription for a week after this started. I ended up having to file a claim with my bank to reverse the charge. I would never recommend this company to any pet owner.