petfriendlybox.comReviews of petfriendlybox.com

After putting the flea treatment on my smallest dog. She shakes her head and acts lethargic. The larger dog has no issues other than the fleas are still there.

I applied two months worth of product as instructed on my Shih Tzu puppy. He was scratching a lot he’s black so I couldn’t see fleas. I took him to the groomer. I got a horrified call from her saying he was completely covered with fleas. She couldn’t put the Instant flea repellent pill down because it would have completely filled her grooming parlor with fleas. She had to shave him to the skin and spray what was coming off of him. He was there for hours going through a horrible ordeal. She told me whatever I was using never use it again. I didn’t. I started trying to contact the company at that time to tell them to not send any more orders. All I could find was a phone number which they never answered! After multiple calls over many months, I gave up! the boxes kept coming. Finally, I found an email address just last week I sent them an Email saying never send anymore. However, for the last year I’ve received these unwanted unusable products. I do not recommend anyone using this product on any dog with hair or fur! 😤😡

I have no issue with the product accept it stopped working on my pets. Prior to my last order I requested to cancel...they waited till it shipped to email to say its to late and refused to send for product or refund me...bad bad bad customer care.

Pet friendly does not care about the customers. I ordered a box a week and a half ago and still have not received it. I reached out to pet friendly and I have still not received a response. Terrible customer service.

Terrible customer service. Left multiple VM and emails with no response. Item not received. Difficult to cancel future shipments

Their refund policy is terrible and the product doesn’t work. The only nice part about their service is the free treats.

I would give no stars if an option. My dog passed and they still charged me for meds.

I used their flea/tick protection for two years. First year it worked at the end of the second year we had a flea infestation. I canceled this auto ship three times in which I ended up with shipment I won’t use but paid for. They even acknowledged that I canceled it three times but their customer service didn’t accept responsibility.