PetflowReviews of petflow.com

Having to contact support to cancel an auto ship is ridiculous. Straight from the Comcast book of customer service.

I placed an order for prescription pet food. The website stated food prescriptions could be emailed or mailed so I emailed the food prescription using the email address they listed on their website for this purpose. This resulted in back and forth with a representative who conveyed I needed to mail it in, despite contrary information on PetFlow's website. She did her best to try to help. However, ultimately even after PetFlow finally accepted the emailed prescription (I also mailed the prescription for good measure), I received an email notification from PetFlow that the food was no longer available. Was a complete waste of time and my pet still does not have their needed prescription pet food.

I was trying to order prescription cat food that is in short supply. Your company let me order it, sign up for your account, contacted my vet for the prescription, and went through the whole process and then told me you are out of stock. Why didn't you tell me up front you were out of stock. You wasted my time!

Keep posting that they have Hill Science Diet M/D when they don’t.

I have only received part of my order that I made on May 10th, it is now the 22nd and I have still not received the dog food I ordered.

Ordered special diet 10 days and nothing had to order chewy . Got it in 3 days

Have been waiting in my prescription for a month and still haven’t received. Sent in digital and paper copy that still had problem with them verifying and actually sending the prescription. So frustrating. Would not recommend VetSource for pet prescriptions. Hoping to get my order one day…

My dog is on RX dog food Hills Science Diet D/D. I decided to start getting it from you. I order it ( changing flavors/protein because the one I wanted said out or stock) a few days later I haven’t heard anything so I call/text and I’m told that it is waiting Vet authorization. I called my vet and they said they had not received anything. And then call you guys back to let you know please send the authorization again because they have not received it. A week goes by and still nothing. By text and call, I am told they are unsure of what the problem is ( you have the RX and show the product in stock) and assure me that our dog food will be shipped out very shortly. This happens again so I cancel the order. I receive a voicemail another week later telling me they have found the problem, apologizing and offering me a 20% off. I called and ask many questions, like is the product in stock, do you already have my prescription, all of which the answer was yes. So I decide to re-order. Once again I am assured that my item will ship within two days and I Would get a email confirmation with shipping info. When three days go by and I have not gotten an email, I check on the order. I see that it says waiting on that approval… I of course call to find out why since I was told you have already received the prescription. And once again the person was not sure. You see the problem here is that the vet charges every time they send a prescription. So at this time I have paid for my vets approval three times for a product that I have never received! Not to mention that my dog/baby needs to eat!