PetflowReviews of petflow.com

4 stars because the box was partially open. Luckily the toys were secured inside.

Fast shipping, reasonable price, very limited options/inventory compared to similar retailers.

I have used them a few times since this virus started and satisfied with them enough to keep using them until I can get out to shop once again !!! Always get my items sooner than expected.

Shipping costs can be a problem for many. Lower shopping total on shipping.

It is easy to place one-time and ongoing orders. Prices are usually competitive. I would have given five stars, had it not been for one unpleasant experience. My oldest dog died in February 2020 and I called to cancel the prescription food that I had set up for regular delivery. The customer service rep did cancel the order but did not offer any words of sympathy for the loss of my dog. A little sympathy/empathy would have helped.

Only issue was not getting info on tracking of shipment early. Called customer service to verify order was shipped and the rep was helpful

I inadvertently ordered wrong dog food. I called within about 15 minutes of the online order and was told the order would be corrected. However, the wrong food still came and correct did not. I sent a text about the situation and got a very timely response, with a prepaid mailing label to return the wrong product for credit. The service was great after the original order error but I only gave them 4 stars because it was not corrected when I was told it would be. I admit though that the original error was mine so I would like to give them 4.5 stars if I could.

Found what we needed for our cat...shipping took a lot longer then was told but during this time of life, we understand