PetflowReviews of petflow.com

Send lots of emails with discounts that are not good and only pertain to certain items and you only find out when you get ready to pay for the item. It is like a bait and switch scheme.

All pet foods are Very expensive.

Not happy with my experience. Will not shop here again.

I want to do business with an quality vendor who doesn't run shady schemes to get business. Three challenges I see: 1) Petflow runs deceptive coupons ploys which sound like broad discounts but actually only work in very narrow specific situations and the checkout process does not tell you the coupon did not work or tell you it will not give you the discount intended. 2nd They are very quick to charge your card/paypal. I wanted to see all the discounts applied on a confirmation screen which it says will be there... But my experience was there was not a final confirmation screen and the sale system had charged paypal $100 without giving me any of the discounts I had applied. I sent an email right away to cancel my order which leads me to my last point. Third, I could not cancel my order without speaking to customer service. They called me right after my email and the CSR rep did not see the problem with the way their system applied coupons, no issue with the lack of dialog to tell the coupon was not applicable or was not going to be applied, or the no confirmation page before charging to paypal. The CSR rep thought that was the way to do business and now I was the problem - In a word it was a HASSLE to cancel my order... and the CSR did not want to do anything about making my experience right - like give me the discounts I expected on my order. Having gone through this experience Im going to look for alternative pet supply vendors

Overall, after going from Chewy to PetFlow, my experience with receiving my dog food has been poor. First order was delivered to the wrong house. Luckily my neighbor brought it to me. One bag of food made my dog sick, and this last bag had 2 rips in it. Customer service has been wonderful, but if I can’t trust that my food will arrive and arrive in a good and safe condition, I can no longer order from you. The only reason I gave any stars, is for the very polite, understanding, quick responding customer service reps.

My dog's prescription food was held up after approval. I ordered in plenty of time before his food ran out but it got there after his food ran out.

Shipping took a week. That is unacceptable in today's online shopping world.

Good enough delivery service but really atrocious marketing practices. Forcing me back onto mailing lists after every order. Lots of friction between shopping cart and ship. I'd be a lot happier with them if they'd back off a little.