PetflowReviews of petflow.com

Worst customer service. I tried doing an order twice and they couldn’t send it out. I will never use this company or recommend it

The pharmacy said my dogs food wasn’t approved while my vet said it was always approved. Customer service was awful in fixing the situation. Didn’t get my dogs food for a week. Discontinued auto ship and won’t buy another thing from Pet Flow. Horrible customer service.

Had an issue with my order. Customer service was rude and terrible. Will never spend my money with this company again.

I ordered cat food on 5-18 and FedEx has yet to deliver it, stating that the address is incorrect when it is not. After hours on the phone trying to get this package I am left with no other choice but to request a refund. I still don’t have the cat food and am tired of wasting hours talking to low level customer support that do not fix the issue. And your phone number is disconnected…….

I would advise anyone that has had a poor experience with this website - which appears to be just a website where they drop ship orders but don't actually have a warehouse, to contact the Attorney General in Nevada, where this guy or "company" is located. If they are pretending items are in stock, but they really are out - that is misleading. Also, I keep reading of multiple people saying they are charged and sent the wrong items because the items they actually ordered are out of stock. It sounds like the state AG needs to look into this sham business.

Ordered cat food. When I ordered it was in stock. Now saying they have none and that the online allows them to sell bags so long as they at least have 1. Sad.

I ordered dry cat food that you said you had and waited for you to tell me when it shipped. You never told me you were out of it. I had to get in touch with you to find out. Stupidly I checked for that same product a week or so later and same thing. Your on line app said you had it in stock but you didn’t. I’m back buying from Chewy.

Ordered M/D dry cat food and you waited so long to let me know you were out of it. Other companies let you know on the site where you are ordering that they are out. Wasted time.