PetflowReviews of petflow.com

Their prices are higher than other on-line stores. They do carry some brands that others do not, but delivery also takes longer others.

Great customer service. Prices are a bit too high. One suggestion for them is to allow single serving cans for pets to try them first before I invest in buying a case. Many people have asked for this in the past. Open options to include more choices. Other than that, I am satisfied.

Food was backordered and was never notified or got a response back

Website is difficult to change your order. End up calling every time. Was send an old order from 2016 when I entered a credit card number for a new order. Never received the return address labels via email. Even used my boyfriend’s email address, that didn’t work either. Had to call back 3 times for that. Finally was told that a direct pickup with Fed Ex was being arranged. Supposed to be picked up tomorrow,.. we will see. If not, I will be canceling my auto ship and use a different company. (I’m sure I’ll have call to get that done too.)

Still waiting for them to pick up the wrong order is still waiting on my order

My experience with petflow has been ok for the most part. I gave them an average rating because I do not care for the way that the put the packing list sticker on the package. I don’t think it’s right for everyone that handles the package to know what is inside of my box.

I would give PetFlow a 5 star rating for the products I order. The drawback is the time it takes to receive the product(s). I ordered a bag of dry dog food and a puppy bag holder w/30 puppy bags on 9/3/19. It is now the end of the day on 9/13/19, and I still have not received the things I ordered. Ten days from Henderson, NV to Southern CA is a little excessive. It only takes 6 hours to drive from point A to point B.

The Good: -Lightning Fast Free shipping. I live in the area where it usually takes extra day or two on top of estimated delivery date to get anything delivered, but PetFlow order arrived overnight, which NEVER happens! -Online order convenience -Competitive prices The Bad: -Very limited selections of dog food varieties carried. If you own average adult dogs, selections of food they carry would probably accommodate your needs. If you own an aging or special needs pups, forget about it. I looked for 20+ food I was interested in buying, and they only carried one kind. Disappointing. -Product information page don't have adequate info. to know about the products. If you already know the brands and variety you are looking to buy, it's fine. If you are there to look for something new to try, don't even bother.