PetflowReviews of petflow.com

Pet food was damaged due to poor packing

Too many emails for sure, even after requesting one email per week I still get several per day! Totally annoying as if I live to read petflow emails. All this and my first order is not even been delivered yet.

constantly getting e mails after ever purchase on offers and every time after a purchase, saying don't send emails about special offers , Ready to go to Chewy

I ordered Cadet bully sticks for my dog. 2 bags which cost me $70+. The photo online, which is how I decided to make this purchase, showed the exact same bag that I buy from Costco. however, the bully sticks arrived in a clear unmarked package and while my dog always ate the ones from Costco, she will not eat these. The fact that the package on line was different than the package I received is false advertising to me. And all the other people who decide to trust that what you show is what we get.

I like thee Fromm dog food, but I have tried to order it myself and your system won’t let me...I have to stop and call you to verbally place an order and that is more time, yes the people wh do answer your call has been friendly and nice. I do not understand why I can’t get a discount, I spend $79+ dollars but only discounts to standing montly orders? Lynda

Good prices, but the amount of junk mail I get is crazy seeing I have unsubscribed twice. I had to call to cancel my repeat delivery because you can't on the website.

Duck Jerky in crumbles - It took a really long time to get my order of Fruitables duck jerky and when they came, they were all crushed so instead of giving my dog a plank of jerky, I had to pour it over her food in crumbles. The duck jerky is the only treat my dog gets due to allergies so it was disappointing. Otherwise, you guys do a great job. My last order of Fromm's Duck and Sweet Potato got here in a reasonable amount of time.

Came to Petflow because Chewy - who has exceptional customer service - stopped carrying Orijin. I called Petflow before I ordered to check delivery time as I was running low - was assured 3 days max - ordered on Tuesday - I received my order the following Tuesday. I had to drive 80 miles round trip to get bag on Sunday. Voiced my concern and was offered $10 off next order. Spent more than $10 in gas. Not to mention you do not offer 13th bag free. Am currently looking for other supplier.