PetflowReviews of petflow.com

Prices on there food have gone up 3 times in a year. Great delivery time tho.

Unfortunately, my first order included a box of pet food that was going to expire the next month. I had already opened it, so couldn't return it.

Ordered some hard to find can dog food when I was out of town and couldn’t pick it up at my local store. Was thrilled to get it in timely manner. Problem was most cans were dented from poor packing and one was actually opened! Hope you can make some improvements with packaging! Thank you!

The quality of toys is not what I had hoped. Waste of money since they don’t last.

Love the product, but it took longer than expected to get my shipment and I had to purchase it at a store an hour from my house since I was running out before it got there. Now I have doubles, which works in the long run.

I don’t like the constant pressure to sign up for auto/subscription offer with the notion that I’d save. There isn’t much savings and I get free shipping anyway with how much I order. And when I did subscribe and decided to cancel, I was forced to call and felt pressured to maintain subscription. The site is not user focused or friendly.

I have ordered from Petflow before without issue, but this time, FedEx did not hold up on their end. We did not get our order as scheduled and when I tried to redirect the delivery, FedEx had our address incorrect so I had to call them. Come to find out, he could not access the secured elevator and did not want to dolly or carry the bags up two flights of stairs. Waited three days after scheduled delivery when we were available to take it up to our unit ourselves.

The product I guy is good as it is a prescription dog food. The price is about what competitors charge. But I am tired of having to call and report dented cans. Usually there are one or two or three cans. Recently there were 10 of the 12 cans dented. Yes customer service has been understanding and always replaces the dented cans but I hate having to call them almost every delivery. In the beginning I just threw the dented cans away but the food is expensive and I don't plan on giving it to my sickly dog. Costumer Service is great but delivery needs work.