PetflowReviews of petflow.com

Terrible experience.

naturvet yellow to green lawn spray. 4 containers/contents were defective. product was diluted to colored water, my guess is they froze and thawed somewhere before shipping.

Waited over 2 weeks for food to arrive for my new puppy to refill his stock we received from the breeder. Petflow had a great price and great reviews, BUT when I inquired where my order was I was just told that it didn’t ship due to “fraud protection” and they refused to “discuss further”. Yes, I am serious people, I asked how I could re place my order, if I needed to use another payment method, etc…AND THEY COULDN’T DISCUSS IT WITH ME. What a joke, take it from me and just take your business elsewhere if you want reliable service!

I waited over a week for your pharma dept to reach out to my vet to get scrip for order. I finally had to make the call myself, with your rep on the line, and I got right through. Your pharma folk really dropped the ball. All the while, my cat was waiting for her special food.

Worst Experience with Pet flow, I place order and my shipping and billing address is not same you will add my account to fraud activity and don't proceed order. Such a unprofessional supports team. Can't buy in future its last time

I never received my purchase. You were out of stock of my cat’s prescription diet, even though your website said it was in stock. You should keep your website up to date with what is in stock and what is out of stock. Because I would have never wasted my time ordering it, if I realized you did not have it in stock. It was the first time I ever ordered anything through pet flow, and it will be the last time I ever do !!’

Ordered prescription dog food you said you had in stock but it very clearly was not in stock and almost two weeks later I'm still waiting for it. Not cool.

I placed an order for Hills Glucosupport for my diabetic cat. It was the weekend and I was unable to get all of the vet information directly from the vet hospital itself, to place the order, so I Googled it. I placed the order and paid for the order. The order was cancelled by your company, as something in the information was incorrect. The worst part was, that I'm aware of, no one contacted me about it, and reversed the order. I only found out by looking at my bank statement, then calling your company and the rep on the phone confirmed it was reversed. I'll never ever shop with your company again. This ordeal was beyond ridiculous