PetflowReviews of petflow.com

Package wasn't taped very securely. Many of the cans were dinged or dented and worst of all was the Godzilla sized cockroach I had to kill when I opened the package. Will not be using you again.

It was very disappointing to have my order canceled after the item I purchased was out of stock. When I ordered the item it was shown as being in stock. A more accurate representation of this would be appreciated considering this is online retail.

Never received what I ordered, even though I was charged for it.

I received my order but shorrt 3 little clay boxes and some of them with the box open already

I have consistently had double filled orders, delayed orders without notification, shipped orders without advance notification, orders that started auto-shipping that weren’t supposed to…the past 9 months has been a disaster. This convenient service has become anything but.

I have been purchasing cat food from you all for over 3 years ( since I got my cat). I have not had any problems, but my last order was shipped and it was dog food ( your mistake). I asked for you all to do a rush and you rushed alright. You came and picked up the dog food, mean while my cat is starving. I still have not received the food (I opened the box on Sunday, June 26 and you had the dog food picked up June 28. Where is my cat food. I guess it’s at A***** where I will be ordering next time! Your loyal but not wanted customer Me!

The company did not ship my pet food, canceled the order and failed to notify me. The only reason I noticed is because a week had went by and no dog food. When I contacted them they advised they needed more information. I asked why they didn't request that and notify me, the answer I received was, not sure. I will not ever use this company again.

It has been 21 days since my order was confirmed and it has not shipped. When I contacted Petflow, I was told that first time Rx orders can sometimes take a while to be approved, but this feels ridiculous.