PetflowReviews of petflow.com

Only picked your website because of the promised 10% off first order and it wasnt valid for my products.

I ordered specific food. Was told two to three times, just hadnt been packed and shipped. Vet provided prescription. Last minute told didnt have in inventory. They repeatedly were dishonest! Caveat Emptor!

My order was canceled by you guys because you didn't have the product.

I called to change an order for a later date and told her to make sure she keeps the newest date, well she cancelled both orders. When I called back to find out why, the girl was very rude because I was upset and said the earlier call she didn’t know what she was doing. I may just switch back to chewy.

They sent me an email of monthly coupon codes. I used one for $25 off. There were no exclusions listed, & it worked in my cart until AFTER I submitted my order, when they removed my coupon & my credit card was charged for $25 more than the total shown when I submitted the order. When I contacted customer service about it they tried to say the coupon was only good for autoship orders, which there was no indication of, even during checkout. (If it was, I would have made my order into an autoship order.) They didn't care. I disputed the overcharge with my credit card, cancelled all of my autoship orders, & will NEVER order from Petflow again.

I have three auto ships over the past three months that were all canceled and I was not notified that they were canceled I’d call up to find out a week later where they were and they said oh we ran out so I order for the third time and I put the order in last Friday tomorrow morning is Friday again and I still haven’t gotten any shipment information or any response from any customer service person in regards to the shipment of my two cases of cat food

Every order I place gets cancelled due to not in stock

Ordered prescription cat food, site accepted order and said available. They followed up via email to get vet prescription. Three days later email me food Is out of stock and they were cancelling order.