PetflowReviews of petflow.com

Your designated shipper, FedEx, has caused problems with my last 3 successive shipments and I would rather not make this experience part of my life.

I placed order on 8/10. I still didnt got my stuff 11 days later.

Box arrived with a big hole in the side

I was shipped the wrong order! I was shipped two 25lbs dog food! I had over. $200 iin cat food! The box had a shipping label with the correct stuff but the contents were not correct! This was not my fault! I took another 2 days to receive the correct order! I had to go to a local pet store to get food I needed! I was surprised NOT to get a store credit for the inconvenience!

Cans of dog food arrived very damaged...no caution used to protect cans

Dog food received was not what I was expecting. From all indications on the website, it appeared the new formula of Merrick limited ingredient was what was in stock & is what I wanted, however when the order arrived it was the old formula which I didn't want. When I called to inquire, customer service did not know when they would have what is shown on the website. They checked with the warehouse & still not sure. Was told they Have to use up the old 1st. Should not post that you have the new stock if you don't. Very misleading. Was offered to have it picked back up, but this is another inconvenience. ALso it took 4-5 days for it to arrive. Would rather deal with local retailer or Chewy. Receive order overnight always & 100% satisfaction guarantee on any item even if opened or used & they immediately refund your money no hesitation with an apology that it didn't work out. and they tell you to donate it to a shelter. No repackaging, mailing etc. Now that's amazing customer service. Decided to try Petflow because I also ordered Orijen which unfortunately Chewy doesn't carry anymore. The rest of the order was fine, but overall not impressed enough to likely reorder.

Inconsistent delivery timeframes. Usual Fed Ex delivery takes 2days. Ordered dog food on Sunday. Received email stating delivery by end of Tuesday. Did not receive dog food as stated. Now delivery is said to be by Thursday end of day. Seriously??? Why does it take 4 days by Fed Ex??? Now I have to drive to the only store within 40 miles to purchase dog food to cover the time lapse in stated delivery time....defeats the whole purpose of ordering online....plus the extra expense.

The box was packed with the food bag on bottom and no protection from sharp objects. Either the flying disc container or the elk bone punctured the food bag and the box was filled with kibble plus the bag was not useable for storage. Check your packing people.