PetflowReviews of petflow.com

Extremely poor packaging with using cheap boxes and very little tape that results in receiving damaged products. Even Walmart and Amazon use better boxes and more tape for sealing.

My order was canceled.

Really one star is too high of a rating. I tried to order Hills Science Prescription Diet w/d wet food for my cat and saw where PetFlow had it available. PetFlow verified with my vet that my cat was supposed to have the food and then I got a notice that PetFlow cancelled my order because they did not have it in stock. Why say you had it in stock online and then go through the process of charging my credit card and verifying with my vet when you knew good and well you did not have it in stock. Poor, very poor experience.

Advertise products they don’t have!

I ordered a prescription canned food for my cat. You emailed me asking me to contact my vet because you didn’t have approval for the food. My vet approved, then you canceled my order because you didn’t even have the product available! What a joke of a process!!! Thanks for wasting everyone’s time.

Your website specifically said you had my prescription cat food in stock. So I ordered it - twice. Only after you took all my personal info and told me you were getting ready to ship my order did you inform me the food was out of stock. I lost a week of finding food for my poor cat waiting on you to be honest and admit you didn't have it. I also told you to cancel my account and delete my personal information. You obviously did not because you emailed me to do this survey.

very slow delivery. no delivery status report. MUCH slower than Chewy

Product shows in-stock and will ship within 48 hrs. 6 days later I call to check status. They said they ran out of stock just before my order shipped and were planning to email me later. Website still shows product in-stock in 2 different sizes! They said it takes up to 4 hours for stock to update. It has been 6 days since I ordered and still shows in-stock. I understand mistakes happen and I can deal with it when I'm told the truth. Now this company has lost my trust and future business.