PetflowReviews of petflow.com

Response from PetflowNov 5, 2025

We’re sorry for the frustration this caused. It looks like your pharmacy order was canceled because we didn’t receive approval from your veterinarian. We understand how disappointing that must have been and appreciate your feedback. We are working on improving communication when vet authorization delays or cancellations occur.

Response from PetflowNov 5, 2025

We’re sorry for the confusion and frustration regarding the shipping fee. We did recently make updates to our shipping policy and sent out an email notification about these changes, but we understand how easy it can be to miss. We appreciate your feedback and have shared your experience with our leadership team as we continue to improve transparency around policy updates.

Response from PetflowNov 5, 2025

We’re very sorry for the frustration this caused. It looks like your vet didn’t approve the prescription, which prevented us from being able to ship it. We agree that better communication could have helped here and are working on improving how we notify customers when this happens.

Response from PetflowNov 5, 2025

We’re sorry for the frustration this caused and appreciate you sharing your feedback. The price difference was due to recent updates to our pricing to help cover increased operational costs. We understand how that can be disappointing and will share your comments with our leadership team as we continue to review our processes and communication.

Response from PetflowNov 5, 2025

We’re very sorry for the frustration you experienced and truly appreciate your loyalty over the years. We’ve recently transitioned to chat and email-based support to assist customers more efficiently, but we understand how important it is to feel heard and helped quickly. Your feedback has been shared with our team as we continue to improve our communication and support options.

Response from PetflowNov 5, 2025

We’re sorry for the frustration this caused. We recently updated our pricing and shipping policies to reflect increased operational costs, and we did send out an email notifying customers ahead of the change. We understand how disappointing it can be when expectations shift, and we’ve shared this feedback with our team to help improve communication moving forward.

Response from PetflowNov 5, 2025

We’re very sorry for the trouble you’ve had getting your auto-ship set back up. We did experience some challenges during our recent system updates, and we know that caused frustration for some of our long-time customers. Product availability can also fluctuate based on manufacturer supply, but we’re doing everything we can to keep popular items in stock. We appreciate your patience as we continue improving the process.

Response from PetflowNov 5, 2025

We’re very sorry you weren’t notified about your order cancellation. It looks like one of the items in your order became unavailable, which caused the cancellation. We should have communicated that more clearly, and we understand how frustrating it must have been to find out after the fact. We appreciate you taking the time to share this, and we’ll use your feedback to improve how we update customers moving forward.