PetflowReviews of petflow.com

This company has really gone down hill. After four years of being a happy customer of their spoiled rotten boxes and scheduled food deliveries, I had a very negative experience trying to modify one of my subscription programs. We were trying a new fresh diet for our dog and Petflow made it difficult to cancel the regular food shipments we had scheduled, requiring multiple interactions with "customer service" in which they repeatedly attempted to retain our business even though they didn't carry the products we wanted. Out of frustration I also canceled a subscription we had for some supplements Modeling your cancellation process after the cable company is not a good way to make your customers happy. It has been a couple of years and I needed to order a new bag of dry food to supplement the fresh food we've been feeding our dogs and I thought I'd give them a second chance. Well, this has turned into another hassle in which they notified me a day after I placed the order that they were actually out of the product and I should expect a 2 days delay. Strangely they canceled the original order and placed a second one, but whatever. Now, a couple days later (well past the revised promised ship date) I find that the second order has disappeared leaving only the original order (still listed as canceled) and a credit card charge for the full amount. In summary: this company will make it hard for you to change subscriptions if it means they might lose some business and has no problem charging you up front for orders that they then cancel. It shouldn't take multiple contacts with customer service for such routine occurrences and I wouldn't want to rely on them in the future for something as critical as ensuring my pet has food available in a timely manner.

Usually I would give a 4-5 star rating but this experience rubbed me the wrong way... and it was something simple. I ordered dog food and realized immediately I forgot to order another flavor in a smaller bag to try. I went back onlune and ordered it. However, it generated a new order and subsequently charged me for delivery. I wrote your customer service requesting they combine the orders to avoid the fee. I did receive an automated email almost immediately letting me know my issue was being worked on and that someone would contact me within the next few hours. It’s been over a week and still nothing - I was still charged the $5.95. Fortunately the competition sells the brand of dog food I need.

Did not get inform my order cancel until schedule delivery date. Had to find last minute alternative option.

didn't like the run around to canel autoship

I sent a prescription to PetFlow for some food. After over a week and half, they still said that they had not received it! I told them my pet was running low on food. I received lots of apologies but they would not send the food without the script. Finally, I got my vet to fax them the script. I got a call telling me that I would receive the food on 9/6/18. Yet, it still has not arrived! My pet ran out of food and we had to purchase it from our vet as this is the only food my dog can eat. I will never buy anything from them again!

A recent order arrived with six crushed cans of car food. I emailed and got no response.

Your online ordering system is loudy lousy. It used to work, but now won't let me use PayPal, won't place the order once it's in my basket and I've entered credit card info. It refuses to let me place a one time order, insists on scheduled repeated orders. Basically, it's broken. If it doesn't work the next time I try it, I will stop doing business with you AND I'll post negative reviews EVERYWHERE.

weak customer service, bad relationship with FedEx, at least in NYC. Significant hold time on phone seeking help, email customer service didn't deliver either.