PetflowReviews of petflow.com

Ordering was easy enough, shipping was the problem. Petflow uses FedEx, an unreliable company. The order was split without Petflow or me being aware. The second portion arrived 3 days later. This is unacceptable. No packing slip was available on either shipment so no information was available to me. I stated to Customer Service when I called to determine status of order that if Petflow continues to use FedEx, I will find another vendor.

I placed a large order for kitten food. Credit card processed. When I looked to find out shipping date a few days later, it had been cancelled, no notice to me, no email, nothing! I called and they said when a large order is placed they suspect fraud. Total BS. FirsT and only time you’ll get an order from me.

There's no status available to see whether or not my vet has been contacted. Canceling the autoship is deceiving, I can only pause it up to 17 weeks. Everything about this website is difficult.

Customer service wouldnt help located an order i placed approximately 10 days ago. She referred me to the website disclosures. We i told her how to do her job, she became upset. Customer service rep said we all have pets as though it wasn’t a big deal my dog’s order had no information.

The food I needed was in stock when I purchased it. When I didn’t get an email that it had shipped I looked at my account online. The account said it was delivered to my address. It was not at my house, so I called Pet Flow and was told that my order had been cancelled because they were unable to get the cat food from the company. My cat was then out of food and I had to hurry up and get new cat food from another company (which is not her prescribed food). After my phone call I got an email from Pet Flow that my order had been cancelled due to the fact that they couldn’t get it from the manufacture. It would have been nice to know that right away so I could have picked another company to begin with. Unsatisfactory!

Ordered Hills W/D wet cat food... Website said in stock. I get a confirmation email and am asked to be patient as they contact my veterinarian for approval. About a week later I get an email saying the food is now out of stock. Veterinarian was prompt in their response, so unfortunately I think that this is just poor management of stock. Very unfortunate.

Nobody, including my vet, could get this particular Rx product. It was out of stock everywhere. So I was thrilled to see PF's website say it was in stock. I did the order, arranged the Rx, and my vet responded to fax the next day. I assumed it was all set, and planned around it shipping soon, waited. I got notified 8 days after my order that PF didn't have the item and wasn't going to get it, so they canceled my order. I am not sure if that means the website just was wrong, and PF was like every other site that didn't have this in stock, except website/inventory error? In this case I have a backup plan for my cat's new medical needs (this is a new diet after hospital admission), and so I'm not left hanging. Cat will be fine. But the fact that I waited 8 days just to hear this order was never going to happen will make me avoid this service for my next Rx. Hope this feedback is helpful to the company to potentially improve the service.

When I ordered WD canned cat food I know it has to be approved by my vet and that it takes a little longer because it is prescription. It was in stock when I ordered it and I thought with my request once it was approved, I would get a case, believing a case was held for my order. I made 3 or 4 phones call to PetFlow regarding status and after receiving an email to have my vet approve their request, I call to let them know my vet would be approving shortly. The person said they would let the pharmacy know, but he never asked me for the order number, my name or any of my order information. The last call I made, PetFlow said it would ship that day or by Monday. The next day I saw the order was rejected and I called again. Apparently, it became out of stock right before my vet approved the prescription.