PetflowReviews of petflow.com

They always try to push auto ship! Most deals are offered immediately after an order, not later when you need it. More timely offers not tied to auto ship would be good.

Food is amazing, shipping is horrible. 9 days to get her food, she’s on a special diet. Hard to plan ahead like this. she is sick and diet is helping her. But so long for shipping it’s making this difficult....

Delivery is not as fast as your rival, Chewy. And mixed message when trying to track my order. Gave me one date, wasn't delivered on that date. When I went back to track was told that it had not yet been shipped. I know things are difficult now, but it isn't hard to enter correct information. I will think twice before ordering again, or buuying locally in a store.

Several cans in the cases I ordered were dented upon arrival, some damaged enough that I had to throw them away. Because of this reason only, I'm not sure I'll order from PetFlow again.

I really like using you as my pet food company but twice now I changed my standing order and something went wrong where I cancelled it in plenty of time and the shipment was still sent and now I canceled one type of dog food and changed it to a different brand and I got a bag of the old brand of food and 2 bags of the new. I am not a satisfied customer any more. One time I understand but two times in a row I don't understand.

I will not leave - I was with Chewy until I found out what their parent company does to animals. But you guys sure have a clunky web site! I can't comb together the two autoships that I have because one of the products didn't show up on the search on my first purchase. Either way, I am sticking around. Please be kind to animals. Thank you.

Because you play the "game" of "shipped" when in truth all you do is slap a shipping id number on to the order when the box has not left your building until days later. As a former shipping manager for a department store chain I recognize the difference between "shipped" and shipped. Trust is not given unless earned.

Fast, efficient, wonderful... Thanks...