PetflowReviews of petflow.com

I ordered 3 bags of food with $5 off my first order. It said it was shipping on the 19th. Everyday after the 19th it still said shipping. I called on the 24th to find out an expected delivery date. The person that answered said that they are out in the warehouse with no expected replenishment. It’s upsetting that there was no call or update on my order to say that they won’t be getting the product back in. I’m guessing that I lost my $5 off if I ever do decide to order from you again. But a competitor gave me the bags at $5 less anyway so it worked out.

I get different answers every time I call in to hear about the status of my prescription order. They send me two bags of food then tell me it’s out of stock then tell me the reason I didn’t get more was the prescription wasn’t validated. Why did they send me food if the prescription wasn’t good? Why did they tell me the food was out of stock if the real reason was the prescription?

I used the filter option to help me in finding small treats for my chihuahuas. I narrowed down to small breed treats and came upon several options. I ordered about $50 worth of treats and was extremely disappointed with my purchase. All the treats I ordered were better suited for medium to large dogs. Thankfully I was able to cut the treats in small pieces.

Ordered one and set up auto ship. First order delayed due to review took 3 days for follow up. Autoship order delayed due to unknown reasons and no offer of rush ship etc. set on hold for 17 minutes cancelled and had to make 3 hour round trip to ensure my dogs didn’t run out of food. Wouldn’t recommend.

For the past few months, I have been purchasing my cat food from Petflow with no problems. When I have had questions or needed assistance, every customer service rep who helped me was exceptionally friendly, helpful, and knowledgeable. Their customer service has been stellar up until this week. My auto-ship order was supposed to ship out on 11/19/18. My payment was processed successfully on 11/18/18. When I didnt get the usual email on the day my cat food was supposed to be shipped letting me know that it had been shipped, I thought something might be wrong. On 11/20/18, I called them in the morning to verify that it was indeed on its way. The customer service rep said that it had not yet shipped. She said that it was in fact ready to ship but was with several other packages in the warehouse that also had not shipped out yesterday when they were supposed to. She said that the Thanksgiving holiday may be causing delays in the warehouse. Not sure how that would work, as Thanksgiving has not occurred yet, so operations should not be disrupted in the warehouse days before Thanksgiving. She assured me that it would absolutely be shipped that day and that she would personally assure it was out for delivery by the end of the day. She also stated that if there was any issue, I woukd be contacted. When at the end of the business day, I still hadnt received a confirmation email to tell me it had shipped, I called to check. My order was still sitting in the warehouse, the man who I spoke with couldn't tell me why it hadn't shipped and couldn't tell me when it would. I also asked to speak with a supervisor to find out what was going on, but was told that every supervisor was in a meeting. I asked for a refund and to have my autoship cancelled, as this issue was not only not resolved, but also no one can tell me when my order which I paid for days ago would actually be shipped, and my cats will need to have food in the very near future, so now I will have to buy it from somewhere else to ensure they have it when they need it. The customer service reps are the best of any company I have seen. unfortunately, the company made sure to withdraw the money from my account on time, but not only didn't ship it on time, but as of now, they never shipped it all, even with me making a couple of calls to try to remedy the situation. Also, I still never heard back from a supervisor, after being told one would contact me "as soon as the meeting was over"

It is not friction just disappointing that you have to have a minimum to purchase !!! I’m am disappointed that I am still paying for shipping...

you sent me the wrong Hill script. dog food. I order the one for SKIN problems

PetFlow sends emails with “coupons”, yet they always seem to never work or only work on poor quality pet items. They send “free $10” worth of treats coupons that never work on the treats I add to my cart. They also send out 17% off coupons that don’t work on the dog food either.