Shelley K.
I received Excellent Customer Service
I received Excellent Customer Service! Friendly and Professional and was able to change my Autoship Program Quickly and easily!

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 43,824 reviews with 5 stars · Clear filters
Shelley K.
I received Excellent Customer Service! Friendly and Professional and was able to change my Autoship Program Quickly and easily!
ADRIANA
this was the first time i ordered from petflow as they were having a great discount and although i was concerned how the food/service would go, they exceeded my expectations! the package arrived earlier than expected and they even helped us fix an order without any issues. i recommend petflow and im glad we tried them!
JON
Fast delivery! Never had an issue ordering from them. Great prices.
Nina M.
I’ve gotta say, in a world where you can’t get a hold of a human being on the phone, it was a breath of fresh air to call in at 6pm at night with a problem with my order and have a real American answer the phone, address me by name, have my account looked up already based on my phone number, and get my issue sorted in minutes. He even waived the shipping fee for my inconvenience! Just wow. Stellar customer service, really pleased :)
Marc
My package arrived quickly, everything was in stock. PetFlow prices are less than other online pet stores, so it is more economical for me to shop at PetFlow!
joel A.
I had never heard of PetFlow, but I am very glad that I decided to give them a try. Their prices for Fromn dry dog food were comparible to going to the store in person. I also purchased a few things for my kittens. I accidently ordered Temptation treats for my kittens not realizing the one I ordered had catnip in it. I e-mailed PetFlow and was very pleased with their prompt response. They switched it for a regular Temptation treat. Also, the order came in quickly especially since we had the new years holiday. I am a happy camper!
BRENDA W.
Great customer service, thank you
JERRY F.
Order came on time, and was correct. Not something you get from all businesses.