PetflowReviews of petflow.com

You were unable to fill my order and never let me know until I sent an email asking where it was!

I ordered 3 bags of hills feline dry metabolic + cd which has been hard to find at alot of stores. You listed it as in stock. I am the veternarian for my pets and you didn't allow me to upload an image of my prescription. You sent my clinic an email to get order approved and same day sent me an email saying you'd contacted them and heard nothing back( yet they had already approved it), which is why lots of pet parents get mad at us for orders. Then, after confirming with my staff for approval, I waited a few bussiness days for shipping comfort matron. Instead, you cancelled my order with no reason in my email or account. I had to call customer service to learn it's out of stock.

I called to cancel an order within 24 hrs of placing it. Was told it was too late but that I once it arrived I can call and request a pre-paid label to return. So I called when it arrived and was told that RX dog food cannot be returned and that it states that on the website. I said that I was told I could return it. The man said "people make mistakes".

Prescription food showed "in stock" on the website. Ordered and they got a prescription from my vet the next day. Only then was I notified that they did not have it, and did not know when it would be available as they use a third-party vendor that does not update their site. Was unable to cancel my order as it was "locked". Finally canceled by them a week later.

The prescription cat food (wd) is out of stock, but I was let to order it as if you had it. No one seems to be able to get this. It's an important prescription for my cat who has a fractured pelvis. Arn't the making this anymore? Is there a substitute that might be ok, like one of the other Hills canned prescription can food?

I have a dog that needs prescription food, I searched the internet and your website said you had it in stock, I ordered it, anticipating the amount of time I had until my dogs food ran out. Well you took over a week to tell me that you couldn’t fulfill the order, leaving me scrambling to find food somewhere else, in the meantime my dog didn’t have the food she needed. Don’t say you have something and then wait over a week to tell me you don’t.

I made an order and canceled 2 days later. Customer service told me it was taken care of. The charge disappeared and I thought all was well. Then several more days passed and I received a shipping notice. I was told it was now too late to stop my already canceled order. I am not allowed to return this prescription pet food. Very disappointed in PetFlow. The order arrived about 9 days after my original order.

Placed an order and Rx was on file. Waited a few days and didn’t hear anything. Contacted the company and was told, sorry…..it’s just sitting in fulfillment for some reason. Then the customer service person said they’d try to expedite. That was almost a week ago and still NO order or communication. This is Rx food that my cat NEEDS!