PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 5,166 reviews with 4 stars · Clear filters
Elle M.
PetFlow Customerservice is always willing to make it right. And they do. But every single order I get damaged goods. And I want to buy online so that I don’t run out of pet food. And they replace the damaged food but sometimes I’d rather have the full case that I ordered and not have to call them and send them pictures of the dented goods and ask for a credit or a replacement. Sometimes you just don’t have the time.
ANNA L.
I’m going to keep using petflow only because it’s the only website that sells my dogs food the only “complaint” is that I wish they had faster shipping times like Chewy but it is what it is! Their customer service though is very good
ROD W.
Quick delivery & great prices.
RICHARD G.
I have ordered from Chewey but they were out of Hills R/D weight reduction canned cat food. I called Hills & they suggested I call PetFlow. You folks were also out of R/D but rep I talked to suggested Hills Perfect Weight canned food noting that it was a good replacement for R/D. So ordered 2 cases. Well, what rep did not tell me is that the can replacement was a small can, half the size of R/D. Though the price was a litle lower than the larger cans, I would not have ordered if I was told the cans were half the size of R/D. Bad expensive experience with PetFow.
Buffy
I order on a regular basis, most times my shipment arrives without issues; however from time to time it doesn't show up at all or can take over a week. Everyone has been friendly and helpful when I call with any issues.
GINNY H.
Happy with the Jolly ball and tug toy we purchased! Great prices! The only reason for the 4 star rating is that the shipping was kinda slow and the Jolly ball packaging was covered in a thick dust. Kinda messy. Overall, we were very pleased!
PAMELA T.
I have been happy overall with Petflow. Discounts have been extended to us for late deliveries.
ANNE H.
The last bag of dog food we received had a tear in the bag that was taped over. Always a concern with rat, mice feces that could have gotten into bag