PetflowReviews of petflow.com

The lamb had different material on noise that the dog made holes in less than a minute. Now we are trying to stop the bleeding of cotton

I have tried to make shipping work with this company, but no matter how early I order our food, the new shipment NEVER makes it on time. Not sure if it is Fedex or Petflow but unfortunately, I will be look for a new supplier.

Communication between Petflow and VetSource was poor. Even after cancelling my first order and submitting a new one there were issues with them reaching out to my Vet, even after I opened a ticket to clarify and help move the process forward. I don't know where the breakdown occurred but it was a very frustrating process. The customer service folks at PetFlow were courteous, but at the end of the day the damage had been done.

I think the process of filling orders is a careless one. I have received in the past several dented cans which I complained about and they were replaced. On my last order I ordered 4 varieties of Merrick brand wet dog food - I received three of the four 12 packs - The fourth was a completely different brand of dog food that confirmed my belief that the folks working in the warehouse don't take care when filling orders, plus there were once again, albeit fewer dented cans. I had asked that the product be double boxed prior to shipment to avoid the dented can scenario. Apparently they didn't think they needed to do that ergo dented cans. They had the wrong dog food picked up and sent what I hope is the right food. We'll see Customer service has been very responsive and on top of it. I wish that the folks filling the orders cared enough to do things right the first time. I am considering trying another vendor for my next order.

The bully sticks made a mess all over the bed & floor! I prefer the Cadet Bully Stick because they aren’t as messy!

Ordered food that should of been delivered in two to three days and it came give days later. It kept showing it was shipped when it wasn’t

Since I put my order on petflow, the delivery time was much longer than expected and the representatives weren't sure of the shipping date. Thanks

The only reason I shop here is because Chewy does not carry the dog food I need. My dogs did not like the can food I purchased, Chewy would have either send me new dog food free and let me donate the dog food I had to the local shelter, or let me return it. Not Petflow, I had to purchase new dog food :(