PetflowReviews of petflow.com

I had to re order because my package was lost No one told me it was lost I had to figure it out

Was very disappointed on how long it took to get it. I know it is a very busy time of year but really took a very long time to get here. I had been buying from Chewy and used to it coming the next day. So I had to run out a buy a small bag from a pet store. I won't wait so long to buy the next time.

The reason I didn’t give a 5 is because the bag had a large hole it in. Luckily it doesn’t seem to have dried the food out. It looks like it happened through shipping.

Website, product selection and communication from petflow is fantastic. Unfortunately they use FedEx for shipping, so I am always over-promised and under-delivered by FedEx. Tracking information indicated my delivery would be arriving on a Thursday by 10pm. Tracker from FedEx never updated and delivery was actually Saturday afternoon. Delivery is important when ordering dog food and I was disappointed in the consistent lack of accurate information from FedEx.

Thank you for carrying high quality dog food

I’ve been buying dog food from PetFlow for years and they are great, good prices, free delivery for orders over 40 or 50 bucks. They have a good ordering system and you can change delivery dates and products easily. They have an east coast location and a west coast location so if they’re out of a product on the west coast and that’s where you live you have to wait a few extra day for it to ship from the east coast. Not perfect, but almost. I recommend Petflow highly.

PetFlow always provides great service. A little disappointed in the lag time in receiving my order. However, I can’t blame it all on them, COVID has affected everything.

Petflow does well in most catagories except for price and shipping. Prices of their food is high and they could do a little better with the shipping.