PetflowReviews of petflow.com

Subscribed for a specific cat food that my cat will only eat. It hasn’t been fulfilled more thank half the time. Wish Petflow had better vendor relationships.

When I called to try to switch my dogs food to salmon from chicken because of a back order. The chicken food order that was back ordered (and was the original purpose of my call)was never canceled so I ended up receiving 2 bags of food within 2 days.

The delivery took several days longer than originally specified

My first two orders with PetFlow were fine, but with my third order, they shipped the completely wrong type of food (wrong brand, wrong size, wrong type- not remotely close to what I ordered). When I realized the mistake I contacted customer service immediately but didn't get a response for two days. They were nice enough in their response, but I decided to go ahead and cancel my future auto-ship orders and go back to Chewy...which required another email to customer service because you can't cancel your own future shipments without giving them a chance to try to talk you out of it and offer you a 10% discount.

hi, i liked the cat food and scratch pads i ordered, but the cardboard pet carrier that was the whole reason for me ordering from pet flow ended up being out of stock after the fact, and they informed me that they couldn't send me one on its own when it was back in stock...even though i had spent well above the minimum for free shipping on the original order. now i still don't have a cardboard pet carrier that i need, so if you decide you can send me one after all without charging for shipping, i'll gladly purchase it. i thought the customer service was subpar with their inability to furnish me with this product after it's back in stock.

I like that they cary my dog's food and offer an easy subscription service. I don't like that after a delivery got stolen, I haven't been able to get it straightened out or connect with customer service after about 30 minutes of effort. Did they lay off their customer support staff with COVID??

This order was not the best. I ordered food that I needed plus a supplement. I received an email saying there was a stock issue but that the order would ship a few day’s late. I went in to check order status and there was no order. I was told it cancelled bc the supplement was out of stock. I called and they did immediately ship the food. I just question the inaccurate communication and the cancelled order.

Easy to find products on the web site and products available is pretty good. But when I placed my order it said I would receive in 2 to 3 days and it was almost a week before I received my order so I ran out of dog food before I received it.