PetflowReviews of petflow.com

My order was canceled twice without an email or call. This is unacceptable and I will never recommend Petflow to anyone

I have a rescue and wanted to give Petflow a try because they had some great deals. I placed an order in my name but used my husbands credit card.....same last name....i received a confirmation....8 days later, never received it. I called and was told my order was cancelled because Credit card was not in my name....they never had the courtesy to contact me. I will never order from this company.

I placed an order on 08/24/22 and had not heard anything about it by 09/03/22, so I emailed the company and was told that their Fraud Protection team suggested that they not fulfill the order. When I emailed back for an explanation, I was told to call a number, which I didn't do, but I think I should have at least been notified to begin with that I wouldn't be getting my order, and I wonder had I not emailed them first if I would have ever been notified about my order not being fulfilled.

Worst purchase experience ever

I ordered a prescription diet food for my pet on a Saturday. That Monday I called into customer service and confirmed receipt of my pets prescription. I expressed urgency to the rep that we were running low and needed this food ASAP. 5 days later I received an email canceling my order as it was now out of stock. Apparently there is a supply issue with this food but the communication from this company was horrific. This food is my pet's medicine. Almost a whole week went by before my order was cancelled. Better and more timely communication would have given me more options but because Petflow failed in both these areas I had to drive almost 2 hours to locate it somewhere else.

Prescription wasn’t approved and I didn’t get any food.

I tried to order litter boxes for my shelter and my order was canceled Without my knowledge and after the order was already supposed to have shipped I contacted the company and they canceled my order because they said it was fraudulent. Are used PayPal which is a secure account and they could not give me any reason. I will not be ordering from them again.

Went from bad to worse. Ordered rocks and cat treats. My package was lost. NO ONE reached out. I contacted Fed Ex several days later and it's GONE. I called Petflow to get me my order over night from another location. They said a manager would get in touch. NOTHNG. I ordered from Chewy and it came right away. I called Petflow AGAIN to get my money back and was told no manager would be in for the 3 day weekend. WOW. I hope my card never gets charged. I got an email yesterday a week plus later that they do not have my items and they would cancel. WHAT A MESS.