PetflowReviews of petflow.com

Shows on website the food I needed for my cat was in stock....and it wasn't

I tried twice to order the dog food for my 2 dogs. Both times it was cancelled by this company. Their so called Fraud Prevention Dept. I was Dumb-Founded. I called to ask why. The woman i talked to had no idea, and could not transfer me to anyone to talk to about it. I got an e-mail from another person just saying their fraud dept decided my order should not be done. I finally talked to another person who also didnt know why. she suggested I contact my company. I had already done that after I got an e-mail about the fraud dept declining my order. The card company was just as dumb-founded as I was. they told me there wasnt anything wrong with my card, my credit or anything. She couldnt figure out why they even said that. We kind of chuckled about it When I said Ive gotten calls from my cards banks if they thought there was a suspicious order made with the card, but never heard of the company refusing an order this way. Guess I dont get to try this dog food for my dogs, and they dont want my business. oh well.

Ordered wrong food; contacted company before shipped; they said it was too far in the process. They told me to deny delivery when they come; the delivery company dropped off without notice and they denied my return. They lost me as a customer over $50. I purchased the $100 bag of food from chewy and cancelled my regular food subscription. Horrible service

Took over two weeks for order to arrive. Soft Cookies are very hard.

This place is a real joke. Seems like they are selling items that they don't have. We purchased 30 dog bowls for our feeders. after they was supposed to ship them out, we called and they said that they canceled our order due to they thought it was FRAUD. How is making a purchase a fraud? They couldn't explain it. Then they gave another excuse saying they don't sell to companies. We are not a company. They stated they refunded our money but yet to see it. BE VERY CAUTIOUS WITH THIS COMPANY.

Every time I order it takes forever to receive. I also have received the wrong product and had to reorder and wait even longer. Kind of a headache. Customer service is just ok.

Website is extremely difficult to navigate, and customer service is merely “okay.” After I was told my order was IN STOCK, it wasn’t, and my order was =CANCELLED=. No “We’ll let you know as soon as it gets in,“ or anything, just plain canceled. Not gonna bother shopping here again.

I place my first order with PetFlow. A few days after placing the order, I realized I hadn't received an email with shipping information so I called to find out when my order would be delivered. I was informed my order was canceled. I asked why it was canceled and was told it was due to fraud. I asked why they thought it was fraud and how to correct it, and was told they couldn't give me any more information because they didn't want to tip off fraudsters. Are you kidding me?? I buy things online all the time, and this was the one and only time I've had an order canceled for suspected fraud. They didn't even have the courtesy to tell me the order was canceled and I had to dispute the payment with my credit card company. And what fraud crime ring is running dog food scams? The most annoying part was that I placed an order through Chewy (who had no issues processing my order) but couldn't get it delivered before I ran out of dog food so I had to go to the pet store as well.