PetflowReviews of petflow.com

ORDER PROCESSING/SHIPPING INFO TGAKES A COUPLE DAYS.

Took 8 days to get my dog food. Can get it on amazon in two days for about the same price.

I was disappointed because many of the cans were dented

I had made a mistake on my billing address, called the company to clarify my shipping and billing addresses and they ended up shipping the order to the wrong address anyway.

I had ordered 8 cases of Friskies cat food but I only received 7 cases. The odd thing was that I did not get a back order notice stating that one case was to be shipped separately. I actually had to make a new order for which I am still waiting.

I was very happy with the timely manner I got my order in. However, the wrong size Seresto Collar was shipped. I double checked my order and it was not an error on my part.

I have been using PetFlow for my two dogs for some time and have always been more than satisfied, both with the product, which my 2 chihuahuas love, and their superb service. I did just recently receive a double order of food. I am not sure what happened, but we had two packages delivered (and charged for) within 10 days. So I now have 60 pounds of dog food for two 6 pound chihuahuas... I will keep it, pay for it and they will eventually eat it... but this is a great inconvenience I do understand human error and will just move on. But I won't need food for a long time!!!

I can understand the extra time needed to ship, but they could do better on the packing. This is the second shipment I've received where the bag of kibble has a rip in it due to being packed with a box of dog biscuits. It looks like the corner of the box tears into the bag. A little bit of bubble wrap would prevent a rip from happening.