PetflowReviews of petflow.com

Had to wait for delivery. to long....5 day's

Bought a bag of bully sticks that were falsely advertised as thick in size. Item arrived in a clear bag with no labels or nutritional information on it and contained pencil-thin bully sticks. When I contacted customer service to tell them this, they said the packaging was fine and that they can’t guarantee the size of the bully sticks. I told them their photo shows thick bully sticks that look nothing like the product that arrived. I suggested that they take the photo down as it’s deceiving. They did not and will not. They didn’t even offer to refund my order or replace it. I will not shop at Petflow again. Chewy.com has far superior customer service. I’ll stick with them 100% of the time henceforth.

I was very disappointed that on my two lady purchases that it took longer than usual to get my profits delivered. It was then delayed and caused for me to have to buy a different dog food over the counter.

A $300.00 order took 5 days instead of the 3 business days told to me by the rep. I ordered 5 items and received 4.

I made the switch from Chewy to PetFlow, I've had multiple issues with packaging being destroyed, treats broken (however they did replace them after I called them.) The amount of time for my order that it took to from when I ordered to when it came in was very disappointing, as my supplements that came from Chewy was here in the 2 days, instead of 4 days, and I REALLY needed some dog food. Other than that, service and products are great!

Tooooo many emails. Much less please.

Shipping takes way to long!

2 out of 3 bags of Nutrisource I ordered were expired. Also they came in a busted, barely taped box. I called to report the expired food and get replacement bags, and the guy wasn’t apologetic at all. He basically said “are you sure” and asked me to email him pictures for proof. I got my replacement bags but still never received an apology or any kind of compensation for the trouble. Not an overall great first experience but unfortunately chewy doesn’t carry Nutrisource.