PetflowReviews of petflow.com

Don’t get me wrong, my dogs love their dog food, but I’m having major problems, with the packaging you provide. The cans get here all dented up, some you can’t open and so can’t be used. Other then that, good job.

Website is difficult to navigate I cancelled an order - and changed details on a new order They sent me both When you call however they are very accommodating

I have a subscription and I rely on that to ensure my pets have enough good quality food. I have to change my subscription many times b/c the pet food is not available. Maybe you should offer a replacement if the item is not in stock. it would make it easier and prevent a delay. Not very reliable stock.

You seem to get an order shipped within two days, but then it takes FEDEX over twelve more days to get to me (a nine hour truck drive). I still have not received my latest order. I ordered on September 10, and it's September 22 today. Pretty slow.

When I received my order my cat litter box was cracked on both sides. The top and bottom were cracked. Then the buttons that attach both together were broken also i was very disappointed this was my first time buying from your web page

Decent prices but unbelievably slow. Even before the post office issues started, Pet Flow has been unbearably slow. I'm waiting on pet food that I ordered 8 days ago. Time to find a local option.

I gave them tbus low rating because of them using Fedex to ship. My order took 8 days to get here and in the meantime I had to go to the store local and buy another bag.

I found Petflow on the Hill’s website when my usual pet pharmacy was out of stock of my dog’s prescription canned food. I was happy to see they still had it since there was a manufacturer shortage. After 6 days had gone by, I had not received a shipping notification, so I contacted Petflow. I was getting low on food and wanted to make sure they weren’t out of stock too. Turns out they too were out of stock even though the website stated that they had it in stock. That was not communicated to me after I put in my order. I was left scrambling to find an alternative prescription diet elsewhere that he could tolerate. The Petflow associate was friendly and helpful in canceling my order.