PetflowReviews of petflow.com

Shipping is Petflow's biggest problem. There is something definitely wrong when customer service tries to track a package but can't find where it is. While discounts are great the bottom line is when I order dog food I need it delivered in a reasonable amount of time, and more importantly I need it delivered. Petflow blames FedEx for not scanning order. If only this had only happened once, twice is enough for me. I will no longer use Petflow. I appreciate trying to be accommodating but I need food my diabetic dog will eat. If she doesn't eat I can't give her insulin. Then she is in another health crisis. She has Cushing's and a history of pancreatitis, she finally stable bit it was hard finding something that she could and would eat. Can't take the risk of not getting delivery, or getting a slow delivery by using Petflow.

Took too long for the order. Also not happy with the rescue total focus for marketing.

We ordered a pet toy and were sent the wrong item. Customer service was great and prompt in addressing the issue...but then sent the wrong item again...and again!! Not sure what’s going on...I even included photographs/ screenshots and links to the item I actually ordered. We have yet to receive the correct item. I would like to continue shopping with petflow as the prices were great and our dog loved the toys, but this was ridiculous.

Very unimpressed. I had used PetFlow years ago to order food and loved the service. I recently needed to get some different food options to switch up the food I was feeding my dogs and PetFlow has a larger selection than my normal channels. I order several different varieties along with a Citranella Yard Spray. Here is where the frustrations began. The order didn't ship out for 7 DAYS! Mind you, this was just 4 small bags of food, 2 small dog beds, and a bottle of yard spray. The order arrived on 10 days after I placed it. The box was packed with the 4 bags of food and the bottle of yard spray was plopped on top and the box taped shut. The bottle punctured a hole in one bag of food and leaked all over the entire shipment! I called PetFlow (because you have to call to do a return as there is no way to do it online) and waited on hold for 10 min. The operator was less than apologetic and didn't seem to understand that a bottle of CHEMICALS was packed unsealed on top of the food. She told me she would have a replacement bag of food and bottle of yard spray shipped out that day. I received notice that the replacement products shipped to me the next day. 3 days later it shows up and AGAIN the yard spray is packed on top of the bag of food. This time they plopped in a trash bag but it again leaked all over the box. Luckily this time it did not puncture the food back. I am so disappointed in their service and will never use them again.

My puppy food did not arrive on the date that was first given through tracking; I ended up running out and had to feed something different since he was brand new to us...I order frequently through Chewy.com and the arrival time NEVER changes.

Order Greenies Pill Pockets Canine Peanut Butter Dog Treats for $7.98 & Blue Buffalo Wilderness Trail Grain Free Turkey Dog Treats for $12.99 (10.77 at chewy.com ) - Order placed on 7/18/19. Total order as follows: Subtotal: $20.97 10% OFF!: $-2.10 Flat-Rate Shipping: $5.95 Sales Tax: $1.99 Total: $26.81 I did not revive my order until 7/25 (7 days)! As I am used to Chewy and a 2 day delivery and needed the pill pockets for my Shih Tzu's meds, I had to go to the pet store and buy the pill pockets on 7/20. The box it was shipped in had been pieced together and was smashed. I will not order from them again, but since a 10% off coupon had come in the savors pac I thought I would try it out. Chewy.com wins my vote and $$$$

Need faster delivery of orders.

Shipping takes to long, my order was a week ago and still have not recieved it