PetflowReviews of petflow.com

I placed a subscription order for prescription food for my pet. PetFlow claimed they had it in Stock. I was wondering where my order was so I logged into my account to find that the order was canceled because they did not have it in Stock. The did not cancel my auto-shipment, just my order. I had to call them to cancel my auto-shipment. They also gave me a welcome coupon. I would have had free shipment but my welcome coupon disqualified me for for free shipping. What good was the coupon? I am not thrilled with PetFlow and will not use them.

Website advertised canned y/d thyroid cat food so we ordered a case. After a week we were told it wasn’t available, which left us scrambling for thyroid food for our cat.

I submitted a signed prescription from my vet through email for 2 orders and kept receiving emails from this vendor telling me they couldn’t ship until the prescription is verified. Then more emails saying they would approve it if I would submit a prescription from my vet. I have been trying to cancel my orders but it won’t allow me because it’s pending prescription approval. Having to provide a prescription for dog snacks is ridiculous to begin with. I wager it’s much easier for a person to obtain a script for narcotics than for a pet owner whose best friend is suddenly sick and can’t get products due to a impossible system. Shame on vetenarians!

I have gotten Myias can food before from you but this time every single can was dented up!! Not the quality I expect for the price of Hills prescription food!!

Scam . I tried to order bowls and they sent an email stating they were supposed to ship on the 15 and that I would get a tracking number in my email . I never got the tracking number so I called and they said my order was canceled because of fraud and they can’t tell me why or how , but they somehow already knew who I was when I called before I said who I was. And that’s it . So yea I’m calling scam

I ordered my cat's prescription canned food, called to check on it several days later & was told my order was being processed. Then received an email a week after my order date stating my order could not be fulfilled as it was out of stock. By that time I was out of state in a remote area with little to no cell phone service & now am almost out of her prescription food. I would have ordered it elsewhere if you had just been upfront & informed me sooner. Poor customer service!

Soooo disappointed here. Needed (still need) RX canned cat food. Said it was in stock, our vet sent RX right away. Then I didn’t hear anything. Checked on it a week later, they said, ‘oops’ out of stock, we have to cancel your order. Whaaat?

You allowed an order to be placed for rx food when it was not available. I had to call to get a cancellation email. It was nearly a week later before that was sent.