PetflowReviews of petflow.com

I changed my order - just changed the food. Sire states n ct delivery date in November. Petflow sends an order 2 weeks later and charges my credit card and tells me to visit a fed X to ship back - annoying

The shipping was a nightmare! I didn’t receive a tracking update or shipping notification. I was able to chat online and get a tracking number, but no one was disturbed that I had waited almost a month from ordering to awaiting delivery. Disappointed.

5 cases of food shipped in 1 box.

Failed. Honesty and shipping issues. One half of my order (one of two items) showed up in a timely matter. The other, 10 days after order was placed. According to the shipping confirmation and CC charges there was to be one shipment. I was sent an email a day after the shipping confirmation saying they were out of an item and it would be sent later from across the country- after my cc was changed and it was supposedly on the way. Back to the competitor.

Easy to buy. VERY hard if you return or have to cancel an auto-delivery. I ordered here because my vet recommended a dog food my regular supplier (Chewy) doesn't carry. Then we changed foods and I had to cancel but couldn't do it online. When I called, they wouldn't let me cancel and only put the order on hold '...until I found another food to continue the auto plan with'. So I had to call again when we went with a food they don't carry. THEN: I had to return the bag of food (unopened) and they charged me to ship it AND refunded the balance to my Petflow account UNTIL I CALLED AND MADE THEM MOVE IT TO MY CARD! Chewy just refunds my card and asks me to donate the food to a shelter...(my dog has changed foods a few times this year)

You never give me my 15% discount on my dog food that I buy on a regular basis

Not as good of an experience as chewy. I ordered a puppy food thinking it was the mini, got it and opened it and realized it was for bigger puppies. I called customer service and they said I needed to send the opened bag back and then they'd refund me which isnt the most convenient. When we were unhappy with a food from chewy once, they refunded us and let us donate the food to a shelter. I tried petflow after hearing about it from zach george but I'm afraid I will be shopping with chewy from now on.

You website has somewhat improved recently I lefr and wenr else whete for a bit, but as soon as i returned bang a problem. I placef a ship now order . The system went back months and picked an suto ship order thaty card had declined on. I lost a dog. I really could have cared less about thst order nor did i need it. Orders that do not process within a fee days should deleted not left to attack you when you return. Then i had to make a 30 min phone call to get it fixef