PetflowReviews of petflow.com

If I could give it zero I would. They never contacted the vet, despite giving them fax, phone and email and contacting them on multiple occasions. I have a prescription for the same dog food, but I tried ordering snacks. I have a prescription for the dog food. It works for snacks as well according to my vet, Petsmart and Chewy.com. Still if you require a separate authorization, get in touch with my vet. I have no trouble reaching mathematician. After 10 days, still no authorization.

Have spoken to 5 people to get an order of dry dog food on auto ship to no avail. Process started late Aug, with everyone saying it would ship asap. I still do not have it. I don’t understand what the problem is.

Dog food showed up moldy

Stop accepting orders for items you do not have in stock. This has happened twice now.

It was entirely on me to send a prescription, the order was sat on for weeks, and eventually was cancelled without me asking for it. Now your site shows it’s out of stock. Just literally the worst order I’ve tried to place for prescription food - for which my cat has had to go without because I kept trying to actually get my damn order filled. Jfc.

After receiving an email requesting I contact my vet to facilitate getting required prescription for my dog, my vet had received no such request. I called customer service requesting another prescription be submitted. I was treated with arrogance, disrespect and unprofessional behavior. I canceled my order and will never, ever us your company again.

2 thumbs down. It’s 9/22. My order was supposed to arrive 9/12. Today I was told the fraud department canceled my order for reasons they won’t disclose. They didn’t tell me the order was canceled. I was simply left waiting. When I attempted to re-order payment, they said the fish food was that out of stock.

I believe your website was corrupted and my account breached leading to several orders that I did not authorize. There was faulty Information shown (for example the website showed order # xzy123 was just placed “today”, but when I asked your rep about that order number he told me that was an order number from years ago. Again convinced your website is at fault I asked him to consider more than just me changing my password etc and he was disinterested in the beneficial info I was providing him. He cared less about the good of your company but got snotty on the phone as I repeatedly asked him to take an interest. And when I asked to speak to his manager he told me he would have someone call me. I cant imagine ordering from Petflow in the future.