PetflowReviews of petflow.com

I like your products but why does it take so long to get here? My dogs are a lot more energetic & love the food!

PetFlow has decent prices and reliable turn-around time but the packing leaves a lot to be desired. I ordered 8 cases of dog food. When they arrived nearly every can was banged up and severely dented. All 8 cases had been packed into one box with no packing material to prevent shifting. Their response was disappointing to say the least.

This was my first order. I received everything I ordered. Prices appear to be competitive. I was able to purchase my regular brands. I took off 2 stars for the amount of time it took to receive the delivery. My order was shipped from East Coast when I leave in CA. Why didn't my order get shipped from the Nevada warehouse?

Our dog was diagnosed with kidney disease and we needed to get a prescription dog food fast. PetFlow had the product, so we got the vet to call in permission and eagerly awaited arrival. A day or two later, we got an email saying the product was out-of-stock and order could not be filled. Actually, the product was available in two sizes, and the larger size was in stock, so we ordered it. During this process, I talked with three different customer care reps. Two of the three were great; one told me a discount I had seen on the website did not exist and gave me a much lower discount associated with auto-ship (which I didn't really want since we were trying a new product). I double checked the website, called back, talked with another rep who gave me the manufacturer's discount. The whole process seemed more complicated than it should've been. Company does not ship on weekends, but the product was shipped on Monday a.m. and arrived quickly.

Your product is great but your packaging is terrible. The boxes are cheap and the tape is worse. Packaging arrives torn and cans continually show up dented. I have taken my complaints to C/S but have seen very little changes.

To expensive

Decent prices but received the completely wrong order. Customer service was pleasant to deal with to get it sorted out.

The boxes were so heavy we could barely lift them. Packaging could be improved. One bag of dry food had weevils in it and had to be completely thrown out; PetFlow did give me a refund for that bag. Prices are competitive.