PetflowReviews of petflow.com

I am on an auto ship for canned dog food for the past 2 years. Every shipment has dented cans. Some I throw away because they are so badly damaged I don't know if they are cracked. It is inconvenient to be calling all the time for the shipments to get a credit for the damaged cans. The last shipment I had 6 cans dented out of 12. I still have to call to complain,,but they should do something about preventing the dented cans. I just ordered some food from Chewy and they had awesome protectors in their box and no dented cans for me. Petflow is happy to refund my money or give me credit, but I want them to stop the shipping damaged cans. Is that too much to ask?

I wish you would have call me to make me aware of an item not in stock. Could you include a replacement option to add in when ordering.

I was very satisfied with the beginning service but when Covid hit and the holidays hit, it turned unsatisfactory. I understand that deliveries would change but when you are sent an email telling you to expect a delivery on a certain day you sit and wait for it, right? but, at the end of the day (after waiting until 9PM), NO DELIVERY. I didn't get an email stating that my delivery was delayed, there was absolutely no notification at all. I felt that the customer was not important enough to be notified when changes or delays were happening. I could have gone out and purchased enough food for my dogs (7) to hold them until I received my shipment. I was completely of dog food and had to find something to cook to feed my dogs, because of this I give a low rating.

The food arrived quickly. Price was competitive. Support staff were helpful. But the bags had broken in the box so I’m on my knees picking up individual dog kibbles and separating the puppy from the adult variety which is less than ideal

This was my first time ordering, placed order on December 11th, took a week to get authorization via my vet and this whole time the site does not show my order, last i spoke they said my order is in limbo and will come direct from Royal Canin? I don’t know if this is legit?!! I’ve only ever ordered from chewy and they always show my order status!! Still nothing in the pet flow site so it’s as if I’ve not placed an order yet each rep says they see an order! Frustrated!!!

In general they have been good. Food usually gets delivered in a timely manner. Unfortunately, when my dog’s food doesn’t get delivered on-time, it puts me in a very uncomfortable position. Can I find food? Should I wait till the order comes??

The price was good but the service was lacking. The main reason for three stars were due to shipping issues, It was annoying that it was showing that my order was out for delivery for three days and when it finally did arrive, in a fairly flimsy padded envelope, all three boxes were crushed, some badly. I do not know yet if any of the medication itself was damaged since the pills are not visible until opened.

No communication about when my order would be delivered. Here I am filling out a review when I still do not have my order !!