PetflowReviews of petflow.com

Slow shipping.

I ordered two 40 lb sacks of dog food and when they arrived, one of the sacks had been broken open and spilled our of the container box. The container was not nearly heavy enough to hold both of these sacks and allowed this to happen.

Our order was lost. After a phone call to PetFlow, who was very accommodating, we received our order over 10 days late.

They sell good products, but customer service is not great. If you have a subscription service and you want to cancel, you can not cancel online. If have to call to cancel. I tried to cancel on chat and they cancelled all my orders including the non subscription items. Also I waited 10 days for an item and I finally contacted them and they said the order was cancelled automatically because it was not in stock.I told them they should have at least sent me an email to tell me that so I could have orderd from a different vendor.They are not my first or second choice when I need a pet item.

PetFlow uses FedEx for deliveries.....in our area, FedEx has proven unreliable, and the delivery person held on to my delivery for two days, when confronted he screamed at me and backed me up on my porch telling me he could make sure I never received another delivery at my address again. To continue to use a vender who uses FedEx is something I prefer to avoid. I have found Farmina ND at the companies site, they use UPS. I also found the other brand I use at Amazon. They also use UPS. As far as possible, I will continue to choose vendors who use UPS.

The dog food I I had on my auto ship was on back order. Instead of emailing me or calling me or texting me, you just failed to send it. When I realized this happened, I called and said I would be perfectly happy getting the exact same product in regular size rather than small bites. Meanwhile, because of this I ran out of food for the dog that I ordered this brand for. Although you did immediately send the replacement, FedEx sent me a delivery notice that it would be delivered on Saturday. On Saturday at the end of the day, I got a notice that it would be delivered on Sunday. On Sunday I got a notice that it would be delivered on Monday. Meanwhile, of course I had been out of this dog food for this particular dog and had to go to pet supermarket to carry me over. I’m not blaming pet flow for a FedEx delivery issues, but I’m no longer interested in dealing with FedEx, and therefore I’ll be switching to somebody who ships with UPS. In addition, while I have been getting a 7% discount for my AutoShip for several years, this last delivery did not include the 7% discount. I decided that between that and having to go buy dog food at a pet store, that I didn’t need to order through Petflow anymore

I left a 3 star review for several reasons 1) received totally wrong order 2) I emailed customer service and on day 5 I had to call them as I still had not received a response . 3) rep I talked to was nice but quite scattered brained . She wasn’t even sure what day it was, she told be to box the wrong food up and Fed Ex would pick it up . Chewy just has me donate to my local Animal shelter instead of going thru that mess .

You all never have discounts on the dog food I buy consistently from you all. I only buy Fromm and have done so since I started ordering from you all.