PetflowReviews of petflow.com

MY DOG FOOD DID NOT ARRIVE. I ordered it 10 days ago. Last time I ordered you sent the wrong food. I plan to be a regular customer if you can straighten this out and avoid it in the future

Ordered dry and wet food. First order came in severely damaged. Company made it right and sent one case replacement wet dog food. Replacement order took 4 extra days versus what was originally stated by Fedex. Company needs to rethink its delivery partner.

the woman who answers the phone is not knowledgeable about billing and says she cannot transfer calls. After several years with them, I cancelled. They're nothing special and over the years they've raised their prices so no longer a good value either.

I ordered Verus life advantage for cats and you replaced it with verus holistic which my cats don't like, and one cat can't tolerate it.

We switched from Chewy.com to Petflow, because Chewy quit carrying the brand we want. I'm satisfied with the auto shipping experience with PetFlow, but the packing procedure needs to improve. The EXPENSIVE freeze dried treats are fragile and weren't packed properly allowing the dog food to crush them, rendering most of them useless as treats.

too much junk mail! I was careful to check the box that says do NOT send me junk. Nonetheless, I get several messages per day. It's enough to make anyone swear never ever ever to order from this place again.

Be careful at checkout. The default setting is to “subscribe” to continue receiving shipments of whatever you are buying. If you do subscribe, (either by accident or purposefully) you cannot cancel the subscription online. The only way to cancel a subscription is to call PetFlow on the phone.

Box arrived open