PetflowReviews of petflow.com

Would not recommend. I never received a shipment confirmation so I followed up via chat today. My order was cancelled and I received no notification of when, how or why.

Not the best customer service. Also, if you have an issue with your order, they will not do anything to rectify it.

I ordered prescription cat food on PetFlow's website on Sept. 26, 2022 and included all necessary information, including the animal shelter's veterinary office that issued me the prescription. As of Oct. 11, 2022, my Order History for this purchase still shows "Verifying Prescription." I have received no notifications, e-mails, or status updates from PetFlow during this entire time other than an order confirmation at the time of purchase. My order appears to be in limbo and I may need to attempt to cancel it so that the hold is removed from my credit card. This transaction, my first, has not been a positive experience and I would probably not recommend this website to other buyers.

Again, this is where you fools refused to sell anything to me!! Do not bother contacting me ever again!!! What a bunch of dummies!!!!!

Claimed item was in stock,(Hill's Prescription Diet y/d wet cat food) but turned out not to be true. They lied. I trusted them not once, but twice. Finally learned. Unfortunately latest charge from 10/04/2022 still appears on my bank statement. They do NOT have the Hill's Prescription Diet y/d wet cat food, even though they claim, "IN STOCK".

Website let me order prescription food without having it in stock, which they didn't tell me until a week later and after having to get the vet to send in the script. Waste of my time and now my cat doesn't have the food she needs. Will NOT be back!!

Placed two orders - several weeks apart, for an item that Petflow stated was IN STOCK. Both times the orders were cancelled.

Every recent purchase has been a struggle, every item desired was out of stock, very few options available, but bought as my animal needed food. Prices aren't the best, shipping was delayed and package barely made it in one piece. Not recommended to waste time with PetFlow. Been several years of lousy service.