PetflowReviews of petflow.com

When I ordered a new food ( new to me or my usual shipment), food was delivered but was not the formula that was shown on your website. Manufacturer had changed the formulation but I received the old formula from your warehouse, I called and told your staff what happened and they were going to check to make sure I got the new formula. After the 3rd shipment from y’all someone actually communicated with your warehouse and said hey we don’t have the new formula yet we will credit back your purchase. Meanwhile my canine caviar open meadow 22# bag was still out of stock and I hadn’t received my order for weeks because of y’all’s error on my new formula. It takes to long for shipping from petflow. I ordered the canine caviar open meadow from another new ( not Chewy because they were out too)company that had it in stock and a bag from petflow of canine Caviar duck flavored on same day and received theirs 3 days before petflow. Also I had called asking about when canine caviar open meadows would be back in stock because no store in my state carries this brand and I needed to feed 5 dogs and needed to make arrangements for starting a new food before I was out of their usual brand. Your staff told me they didn’t know said they tried to contact canine caviar and no one answered. Funny I called and they were very prompt answering. They said you would be receiving more when your bill was paid. ??? Look at the amount of time I spent on ordering , calling, getting wrong food out to be shipped back to you. The amount of time wasn’t worth the $10 credit I received but hey at least that was better than nothing.

Shipping is poor. Said would be here in 2 days but took 5

I have had several orders where the wrong purchases were sent and one order that was doubled. I find the web site difficult to maneuver but when checking my purchase order I have discovered that the order I placed was correct and the problem must lie in the pulling of those orders in the warehouse.

Never create an Auto-Ship with Petflow. Not worth the hassle. They make cancelling auto-ship programs too hard, and every order you select for auto-ship creates a separate program. You can’t just click a button in your account to cancel a program. You can edit them, but if you get down to just one item you can’t delete it - you have to call to speak to a person, during business hours on weeks days, to cancel a program. By not allowing customers to cancel auto-ships with one click I think Petflow is just trying to get money out of people. I can see how they could say it’s to provide a service elderly people find more user-friendly, but if any customer can create any auto-ship by clicking a check-box then canceling should be made just as easy. Have a phone cancel option for those who prefer, but have a one-click option too...if you’re not trying to shaft people out of their money. Furthermore, I didn’t receive an email to notify me that my auto-ship order was coming up, in turn giving me the opportunity to be reminded and possibly cancel the order if I don’t need it. Feels pretty scammy to me. The customer service person was nice when I finally got a call back Monday following leaving multiple messages on Saturday, but I would much prefer to have been able to cancel on the spot, with a simple click, while I remembered I needed to cancel it.

I would give a five star but you get so many coupons a week and I can’t use any of them ever and it’s really aggravating.

Reliable deliveries but.... Autoship is absolutely impossible if you don't order the same things every singe time. They ship with no notice that they're "about to ship" so you can add or change your order. They just send an it's shipped email. That said, if you turn off autoship, you don't get their discounts, so they're more expensive than chewy. I use them only for stuff chewy doesn't carry now.

I would give it 5 stars but I have received the wrong thing 3 TIMES! I’ve text, I’ve called but keep receiving the wrong item! I ordered Nootie Shampoo but receive Nootie Spritz! Actually I believe a supervisor needs to look into this problem. There is something wrong for this to keep happening! Please look into this!

Took too long to ship