lmgc
The poorly-taped shipping box arrived…
The poorly-taped shipping box arrived half broken open with some of my order missing. I called and was immediately refunded for the missing items. Very courteous but needed the dog food!

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 5,166 reviews with 4 stars · Clear filters
lmgc
The poorly-taped shipping box arrived half broken open with some of my order missing. I called and was immediately refunded for the missing items. Very courteous but needed the dog food!
Roy
I like the convenience, broad selection, and competitive prices. I have a recurring order that I edit periodically for quantities and product selection. I also occasionally place orders in-between the big auto-ship orders. This could be to try something new or to fill-in if my last shipment quantities were not quite right.
customer
Helped get our RX for our dog when Chewy no longer had it.
Yorkie M.
I ordered $49.00 of bully sticks and had to beg for them to waive shipping fees. Very bad business practices. It’s free shipping on a $50. Order.
LINDA C.
I had a very good experience. The only thing I would like to see changed is letting me know when items will ship. Some of my items came one day and the others came a few days later. I was not notified of this so I was concerned when only part of my order arrived.
DEENA L.
Very very helpful customer service. Thanks so much.
LINDA W.
Slow shipping...had to drop ship
MELCHOR R.
I’m happy with my products I will buy from this store again. I just was a little confused tracking my shipment.