PetflowReviews of petflow.com

To whom it may Concern, Like I said before, I didn’t like the way my concern was addressed. It was like well, thanks for shopping with us instead of saying, is there something I can do for you.. I just don’t like how it was handled.. I would think you would want to keep a customer, maybe you are to busy and it doesn’t matter. I honestly not that hard to please.. I don’t like how it turned around to be my fault..

You took my order leading me to believe the product was in stock. Sent me an email stating that the order shipped on 3/20/ when in fact it had not. I don't think that is good business practice if you are looking for new customers.

If you are on automatic shipping and you order before the next shipping date, even if the customer service person tells you that it will be shipped in 2-3 days you need to check online if it was. Second time my phoned in order just sat there unshipped. It's been a week and it still hasn't gone out. Be careful.

Delivered within a week even though we all know how hard it must be these days because of the health crisis. I definitely recommend ordering from this site.

The first time I ordered everything went perfect, but this time my order is being sent all over the country. I ordered on the 16th and still have have not received it. It was supposed to be here on the 27th, and now it says it won be here until the 31st. Hopefully it will be here before my dogs run out of food. Very disappointed!

I found your website (for ordering products) very difficult to navigate. Another family member of mine who works with computers in his daily employment, and had to help me through placing my order, concurred that it was NOT the easiest set up for consumers. Example: Chewy . com is much easier and customer friendly. Having said all this, I will say my purchases are always shipped timely and usually always have no backorder issues. Hoping to see a change in your internet ordering site. Thank you. Deborah Russell

All I want is to add a few items to my upcoming auto-ship order. No big deal, right? Wrong. There is no option to utilize the "Chat Now" function they state is available on their site. I have scoured the help topics and how-to's for support on how to add items as a one-time addition to my auto-ship order. The steps given do not correlate with the options available on-screen. I called and was told that because I had an order shipping today, I was not able to make changes to my upcoming order. I nicely informed the customer service rep that this really didn't make a lot of sense-if I have an order going out, that has nothing to do with me adding items to my future order? I also let her know that I was able to add 2 of the 3 items to my upcoming order, so again, that didn't really make sense to me. She had no explanation and just told me she added it for me. Why this isn't all self-serve is a mystery to me? Would you not want customers adding items to their future orders? The site is clunky and not user-friendly, I have to click through all of the tabs on my account to find what I need every time I want to make a modification to my order. Very frustrating customer service experience, and I am a patient customer, as I know this is a corporate issue and not the fault of the person on the phone. Tell your dev team to get it together. I work in edtech and we would have all of this handled in an hour or two tops.

Hi, I understand everything that is going on in the states and how its affecting your company but don't tell the customer that the order will ship on a certain day and it does not ship for two or three days later. Because we depend on you to plan for the delivery. thanks Don Brown