PetflowReviews of petflow.com

I never made an order, Petflow allowed a fraudulant order to happen, and now I get tons of emails about their orders.

I was supposed to receive an order within a few days and instead I had to follow up multiple times. When I finally got an answer they informed me my order had been canceled because the item was out of stock. How did they not know that when I placed the order?! This is prescription cat food so it’s not like I could just run to pet smart and pick some up. I literally ran out of food for my cat. Worst company ever. I would never purchase from them again!

I needed a prescription item. There is nationwide shortage of this item. The manufacturer themselves say they do not have any in stock or any arriving in the foreseeable future. They advised me to call companies to see if they have any leftover stock. So I called companies that said they have it to ask if they'd verify that they have the item in stock. After explaining all this, the PetFlow customer service person assured me that they have it. I emailed them my prescription within a minute and the prescription was approved. They did not have any in stock. They NEVER have any in stock. Upon approval of the prescription, they request the manufacturer or their pharmacy to sent it. Since the customer rep lied and they never had any in stock and the manufacturer didn't have any, many days later petflow notified me that they won't be filling the prescription. But I should rest assured they didn't charge me. As if that is the important issue. After several back and forth, where the customer reps continued to lie and get caught in a lie: they had some I stock in some communications but in ithrrs, they never keep any in stock, the fault isbhow logn it took for the prescription to be approved..oh wait I have proof it was approved much faster than they think it is, etc etc. Pet flow never assumed responsibility and of course never fulfilled the order.

They contacted the wrong vet twice to get approval for a prescription cat food. Finally I said that I didn’t want to do business with them. They proceeded and got the approval after I had already gotten the food from chewy. Which got the approval the same day and I had the food on my doorstep the very next day. Petflo would not cancel the order. Very poor customer service.

I was never told you did not have the product in-stock I ordered it and my debit card was charged. Three days later I was told you were out of stock and refunded me. Next time tell me you were out of stock and don't make me go through the process of ordering something you clearly dis not have in stock.

When I ordered the item was in stock. Next thing I know I get a message it is out of stock. That is very misleading and a danger to my pet. I do not recommend your service in any way

I needed a prescription food that is experiencing nationwide shortage. Petflow showed that they have it. I called them to confirm they have it and after i explained to the customer representative that there is a nationwide shortage of the food and i am only look to order if they have any in stock, the customer representative promised they do have it in stock and ready to ship as soon as my prescription is approved. I sent them my prescription immediately and it was approved very quickly. However, of course they had lied, never had the food, and a week later cancelled the order. In their communication, they stated upon approval they try to get the food from the manufacturer. Therefore, the customer service rep lied through their teeth and blamed it on delay of the prescription. They were not willing to take any responsibility for their employees lying.

Third time the inventory showed hills yd wet in stock. Only to be canceled a few days later because its unavailable. You're selling false hope for a prescription food that i need for my cat.