PetflowReviews of petflow.com

Ordered four cases of food, but only three were available to ship. This was fine, except I received the shipment several days before the communication about what was happening. Had to take the time to contact the company because I thought there was an error and they had shorted me in the shipment. They should have contacted me earlier to explain the situation rather than waiting until several days after I'd gotten the shipment, and then they took several additional days after that to refund me for the unavailable item.

Boxes with dog food need better packaging.always open when I get them. One more piece of tape would make the difference

I originally ordered another product, which the website showed in stock. After 2 weeks and a phone call, I discovered it was not in stock and not available, so I ordered the Royal Canin. After a week, I called and was told it was up to Royal Canin and PetFlow didn't know when it would ship. I got an email the next day the product was shipped and we received it with no other concerns.

Twice now I've ordered something that is marked as in stock and twice it wasn't. I understand that the manufacturer is having supply issues, but I don't understand why they can't keep the website up. I've ordered Rx food that is the only thing that has helped my cat. Stop getting my hopes up.

We were looking for wet prescription food for our cat and PetFlow was the only company we could find that will sell it to us. It turns out PetFlow accepted our order full well knowing the product we needed was unavailable from the manufacturer. We still do not know when we will receive our order and PetFlow claims ignorance about the manufacturer's stock quantities. This practice, in my opinion, is deceptive and misleading.

I chose to order with Petflow because the pricing was reasonable and there was 'same day shipping'. I was thrilled, I ordered on Tuesday late morning and was anticipating my order arriving by the end of the week. I even received an email letting me know my order would ship the same day - yay! Sadly, I followed up 2 days later and only then did my order ship - Thursday, definitely not the same day. The delivery was fast and on a Saturday but not the service advertised and thus expected. I will prob order again with much lower expectations.

PetFlow took a long time to try and verify my pet's prescription. I don't feel they made much of an effort to get a hold of me to let me know what was going on. After waiting a long time, I reached out to them. They finally explained to me that there was an issue with the prescription but they would take care of it. At the same time, they informed me that they were out of stock of the item I was purchasing. Really ?! They couldn't have just said that long ago. My problem is with their lack of communication in general. I can't talk about their product, because I haven't received any.

Love the product, but one bag came with a hole in it and food spilled all over my floor