PetflowReviews of petflow.com

I usually do not give negative reviews (or positive reviews either for that matter). But I am so irked...fuming at the incompetence of this business. My experience was awful. Awful. I ordered two items that they showed having in stock, which Chewy (that I usually use) had none of. Vet approval was required which I knew. About a week passed and Vetsource which Petflow uses to secure Vet approval was unsuccessful in getting the approval. Petflow wrote and said Vetsource could not get the approval. Given that the vet hospital that cares for my dog is one of the largest in the country, this surprised me. (Chewy gets it instantly as they are electronically tied to vets.). I called Petflow and I told them I was surprised. What can I do to assist, as we are accustomed to getting quick approval. The woman who answered was quite rude and said that "we are a small company" and could not help. I dug into my papers and found the original script (which I had to get when and sent it to them, which they acknowledged receipt of. Then five days later, they canceled saying they never got the food from the manufacturer. Now if there is one thing that I don't like is ordering, paying and finding out that the company never had the merchandise to start with. Mark the item "sold out" please. And if there is one thing I hate (yes hate) is going on the website and seeing the items still showing "in stock" and available. I am a pet owner and this is my living, breathing bundle of joy. I'm not ordering a pillow, a toothbrush, a squeeze toy. I am ordering food to keep my baby healthy and to extend his life. You are playing with pet owners and their dogs/cats lives. Really a cruel thing to do. So goodbye and good riddance Petflow...Chewy, you have nothing to worry about!!!

Can’t get the dog food I need Your web site is screwed up had to order by phone

The worst CS of any company I ever dealt with. The reps whom answered my calls about my order didn’t have time to listen to the reason this order was so important. I nearly lost my cat. She spent a week in ICU. One rep actually said she didn’t have time for that and let’s get on with the issue. The other one said “ I think we are done here”. Then one told me something that was totally wrong. I hope they did record the calls. I am telling the truth. No matter how great the price is you will never sell me anything.

Order was canceled, was informed that it was canceled and when it reached out they wouldn't tell me why.

I had a terrible experience with a person answering the phone. I wasn’t very happy but she was arrogant and laughed at me because I suggested you all might choose a different way to do auto ship on the final checkout. I did loose my temper and for that I am sorry. She on the other hand did nothing but insult me and that made me furious. Aren’t you suppose to help the client even if they are irritated ? Maybe by saying “I’m so sorry you have had a problem with our ordering site”. Something kind or helpful! I’m am trying to find someone else to order my dog food from now. I am so disappointed in your ordering site and your person who answered the phone. I know you want to push your auto-ship but it doesn’t work for me. I accidentally hit the wrong thing and got two shipments instead of one I told her to take me off the auto-ship. Please make sure she did. Ramona Dunn

First I had a difficult time reaching anyone in customer service to assist me. I tried to call and was hung up on twice. When I finally got a live person I was explaining what happened and was told that we needed to have a conversation that I could not do all the talking. It was quite frustrating to then be told that I created an order that I did not create. I had one order that was processed again 9 days after the first one and apparently my VET also approved it 9 days after the first. I was told I created this and YES, the VET approved it. Repeatedly I was charged and erroneous amount then refunded the difference to meet the actual amount I should have been charged on both instances. I've never dealt with such a shady group that is frankly not very nice on the phone either. I will be sure to convey to my VET that they too approved a prescription 9 days apart so they can note to never work with your company in the future. In closing, I'm still waiting for the second order I did not place but have been charged. I will be on pins and needles waiting for it to arrive or God help me I'll just open a case with Paypal and the Better Business Bureau.

Website showed they had Hills Science Diet C/D stress chicken & vegetable stew wet cat food in stock. I ordered and they received authorization from my vet to ship. They immediately billed my credit card but never sent shipping info and never communicated that they did not have in stock. It was only when I contacted them after 1 week of ordering that they said they did not have in stock. Their website still shows food is in stock when no other supplier has it.

I ordered cat food two weeks ago and have not received my order.