PetflowReviews of petflow.com

Changed delivery date to after New Year!!

The food has more millet in it than anything else. Not satisfied with Higgins Sunburst Gourmet Hamster and Gerbil food. A lot of it goes to waste since it is mostly millet in the mix.

Many parts of my order were delayed. There is still one item that has not been sent yet you have nerve to ask me to complete a survey before all items are received. In addition, I phoned yesterday and requested a call back to siscuss undelivered item and no one has called me back. I may have made a mistake switching to PetFlow.

I am sorry to give 2 star but EVERY time I order and even on my auto-ship, the order is ALWAYS late because the warehouse close to me is out and it has to come from one farther away. I quit buying from you and then just recently tried again, sure enough my order was delayed AGAIN. When I first started with you my shipments were ALWAYS in a timely manner, now I have to run to the store because I run out of food. As far as product line I give you 5 stars and customer service gets 5 stars too

The issue I have is when I place an order thinking it's shipping from a warehouse closest to my house which delivers in 3 days and after after I place order later it emails me that out of stock at that warehouse and it's shipping from a farther away warehouse which will take 5 to 7 days. So my dog only eats that food no people food he has a sensitive stomach. So I have to go to this one and only pet store to buy a bag. There should be some way when placing order what warehouse it will be shipping from so I can prepare so my dog does not run out and I'm spending double the amount.

It's really difficult to add to an auto shipment. The total doesn't show of the addition went through. Ended up buying an extra case.

Service is VERY slow and I only received half my order but got charged for the entire order.

I am a customer for many years. I received a 50% discount email for joining the automatic refilling of the prescriptions (2 for 2 dogs). When I contacted Allivet, I was told I could only get $5 off the $106 total price. I again contacted Allivet to advise I could get 30% off from another company. I was then given a 25% discount by Allivet. What happened to the 50% offer? This has been a bad experience.