PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 3,198 reviews with 1 star · Clear filters
MARTHA K.
I did not receive the food for my cats. Thus is the third time.
Response from PetflowNov 5, 2025
We’re very sorry for the repeated issues with your prescription food orders. I’ve reached out to our Prescription Food Team to look into what’s been causing this so we can prevent it from happening again. We understand how frustrating this must be and truly appreciate your patience while we work to make it right.
LORI L.
Order has not been received.
Response from PetflowNov 5, 2025
We’re sorry for the confusion surrounding your order. It looks like it wasn’t shipped because we didn’t receive approval from your veterinarian. We understand how frustrating that can be and are working on improving our communication process so customers are notified right away when this happens. Thank you for your patience and feedback.
MARK B.
Order was canceled.
Response from PetflowNov 5, 2025
We’re very sorry your order was canceled. It looks like we experienced a stock issue at the time, and we’ve shared this with our purchasing team to help prevent it from happening again. We’re also working on improving our communication process so customers are notified sooner when stock issues occur. Thank you for your understanding and feedback.
DON K.
No one working on a Saturday to help address log on and password issue. I just need to check our credit card on file cuz we had one card compromised. We're long time customers and haven't had this problem before. Please help. Thank you.
Response from PetflowNov 5, 2025
We’re sorry for the inconvenience and understand how important it is to get help quickly, especially in a situation like this. Our customer service hours have recently changed, and we’re currently closed on weekends. I can see your account has since been updated and your order has shipped. We appreciate your patience and thank you for being a long-time Petflow customer.
Scott C.
The price 3 months ago for 15 bags was $487.0 and then auto renew. You never called me was $1,251.00 no thanks. I even called you in advance before delivery to cancel and you still didn’t cancel. So fedex was declined and now I have to get the bank involved for refund. Total BS when you could’ve stopped cargo for me asap. Same everyone time and money.
Response from PetflowNov 5, 2025
We’re very sorry for the frustration this situation caused. We understand how upsetting unexpected charges can be. It looks like this order renewed automatically before the cancellation request was processed. The shipment was stopped once declined, and our team has reviewed the account to ensure it doesn’t happen again. We’ve also shared your feedback with our leadership team to help improve communication and prevent similar situations in the future.
ASHELY R.
Overcharging for shipping , and didn't inform me that extra shipping would be charged . They also mess up my orders continuously
Response from PetflowNov 5, 2025
We’re sorry to hear about your frustration with recent shipping charges. We did send an email to inform customers about our updated shipping rates, which were necessary due to rising carrier costs. We understand how important transparency is and are reviewing ways to make these updates even clearer moving forward. We also appreciate your feedback about order accuracy and have shared it with our team for review.
GIEDRE K.
Not happy with company, took away discounts having for more then 10yrs,very unhappy never gonna shop from this store 😕 not having products in stock and showing they have sent wrong products,
Response from PetflowNov 5, 2025
We’re very sorry to hear about your experience and understand your frustration. Adjusting discounts and managing stock levels are never decisions we take lightly, but increased costs have made some changes necessary. We also apologize for any incorrect items you may have received and are reviewing how this happened to prevent it in the future. We truly appreciate your loyalty over the years and your feedback as we work to improve.
LORI S.
I have auto delivery. Most goes well. I have received 2 bags of seed that had bugs in it. This time I took a photo of them. Most deliveries are fine. Must be where you get the bags from....not your fault. I feel you need to know.
Response from PetflowNov 5, 2025
Thank you for bringing this to our attention and for sending the photos. We shared the information with the manufacturer and had our team inspect the bags we have in stock to ensure everything is safe. We truly appreciate you taking the time to let us know and for being part of our Petflow family.